Madeline Morgan
Lancaster,PA
Summary
A dynamic team player with a proven track record at Woodcrest Villa and Mennonite Homes, I excel in multitasking and exceptional customer service. Leveraging strong communication and problem-solving skills, I consistently enhance guest experiences and meet sales targets. My ability to thrive under pressure and commitment to excellence drive positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Woodcrest Villa and Mennonite Homes
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Bussed and reset tables to keep dining room and work areas clean.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess
Forklift and Palate
05.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Plato's Closet
02.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Business
Saint Joseph's University
Philadelphia, PA05-2028
High School Diploma -
Hempfield High School
Landisville, PA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Task prioritization
- Problem-solving
- Team leadership
- High energy and stamina
- Multitasking Abilities
- Reliability
- Warm and friendly
- Reliable and responsible
- Team player
- Excellent communication
- Cool under pressure
Timeline
Hostess
Forklift and Palate
05.2024 - 08.2024
Server
Woodcrest Villa and Mennonite Homes
03.2022 - Current
Sales Associate
Plato's Closet
02.2021 - 08.2022
Business
Saint Joseph's University
High School Diploma -
Hempfield High School
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