Madeline Motto
Vancouver,WA
Summary
Proven Restaurant Manager with a track record of enhancing customer satisfaction and streamlining operations at AC Hotel By Marriott. Excelled in team management and inventory control, boosting efficiency and quality in food and service. Skilled in customer engagement and staff leadership, adept at fostering a collaborative environment and implementing strategic improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
AC Hotel By Marriott
05.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff to open the hotel and continue with a full team since opening.
- Priced all alcohol to meet expected margins.
- Consistently end the month under on labor, alcohol costs, and purchases.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Restaurant Manager
Riverhouse On The Deschutes
02.2019 - 04.2022
- Managed 3 different shifts and more than 20 team members to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Restaurant Server & Supervisor
Riverhouse On The Deschutes
05.2016 - 02.2018
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Restaurant Server
Johnny Carino's
10.2014 - 04.2016
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
Some College (No Degree) - General Science
Central Oregon Community College
Bend, ORHigh School Diploma -
Beaverton High School
Beaverton, OR06.2013
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Adaptable
- Menu development
- Trained in performance and wage reviews
- Reliable and Responsible
- Collaboration and Teamwork
Certification
- Certified Hotel Administrator
- Washington & Oregon Food Handler's
- Washington & Oregon Liquor License
- ServSafe - pending
References
- Phillip Wilson 702-810-2344
- Amanda Williams 805-479-5251
- Nicole Dady 360-852-4129
- David Lenke 206-290-6640
Timeline
Restaurant Manager
AC Hotel By Marriott
05.2022 - Current
Restaurant Manager
Riverhouse On The Deschutes
02.2019 - 04.2022
Restaurant Server & Supervisor
Riverhouse On The Deschutes
05.2016 - 02.2018
Restaurant Server
Johnny Carino's
10.2014 - 04.2016
Some College (No Degree) - General Science
Central Oregon Community College
High School Diploma -
Beaverton High School