Madeline Mourad
Lafayette,LA
Summary
Results-driven leader with strong skills in client relationship management, strategic communication, and project management. Proven ability to enhance member experiences and create successful marketing materials.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales & Marketing Coordinator
Motier Lafayette
Lafayette, LA
05.2024 - Current
- Provided exceptional customer service by addressing inquiries and concerns.
- Engaged with customers to build relationships, and encourage repeat business.
- Conducted market research to identify current fashion trends and consumer preferences.
- Participated in brainstorming sessions to generate new design concepts and ideas.
- Communicated regularly with vendors regarding lead times and delivery dates for materials.
- Developed mockups or product samples using digital or manual design equipment.
- Coordinated marketing campaigns to enhance brand visibility and engagement.
- Managed social media accounts to increase audience interaction and brand presence.
Membership Experience Advisor
Delta Delta Delta Sorority
Lafayette, LA
05.2025 - Current
- Selected by the Chapter Advisor to serve as Membership Experience Advisor following graduation/alumna status.
- Provided strategic guidance and mentorship to the Vice President of Membership Experience and recruitment leadership team.
- Served as an alumna resource for conflict resolution, decision-making, and leadership development within the membership team.
- Acted as a liaison between chapter leadership, advisors, and alumnae to ensure clear communication and accountability.
Vice President of Membership Experience
Delta Delta Delta Sorority
Lafayette, LA
02.2024 - 03.2025
- Directed and executed the chapter’s full recruitment cycle, resulting in the successful recruitment of 60 new members.
- Served as a primary liaison between new members, active members, and leadership to address concerns and improve member satisfaction.
- Created training materials and guidelines to support officers involved in membership and recruitment efforts.
- Analyzed recruitment and retention data to identify trends and adjust strategies for improved outcomes.
- Ensured a positive, values-driven recruitment experience that strengthened chapter growth and culture.
Director of Public Relations & Marketing
Delta Delta Delta Sorority
Lafayette, LA
02.2022 - 03.2023
- Oversaw social media strategy to enhance brand visibility and engagement.
- Coordinated events and initiatives to promote organizational values and goals.
- Collaborated with leadership on crisis communication strategies and responses.
- Developed content for websites, blogs and other online platforms for enhancing brand presence on web.
- Managed social media accounts including Facebook, Twitter, Instagram to engage customers.
Education
Bachelor of Arts - Strategic Communication- Public Relations
University of Louisiana At Lafayette
Lafayette, Louisiana, LA 09.2021 - 12.2025
Skills
- Client relationship management
- Strategic communication
- Project management
- Networking skills
- Event coordination
- Team leadership
- Customer service
- Training & Development
Affiliations
- Served as Group Leader for a strategic communication research project, overseeing the development of research objectives and methodology while coordinating team efforts, conducting in-person qualitative interviews, and analyzing primary research data to inform strategic conclusions and final recommendations.
- Served as Advertising Director for a strategic communication campaign for a local Lafayette organization, leading the collection and analysis of primary research findings while developing and executing data-driven advertising and marketing strategies tailored to the client’s goals.
Timeline
Membership Experience Advisor
Delta Delta Delta Sorority
05.2025 - Current
Sales & Marketing Coordinator
Motier Lafayette
05.2024 - Current
Vice President of Membership Experience
Delta Delta Delta Sorority
02.2024 - 03.2025
Director of Public Relations & Marketing
Delta Delta Delta Sorority
02.2022 - 03.2023
Bachelor of Arts - Strategic Communication- Public Relations
University of Louisiana At Lafayette
09.2021 - 12.2025