Paola Caceres
Mira Loma,CA
Summary
Bilingual administrative and operations professional with experience coordinating client support services, onboarding documentation, compliance tracking, and cross-functional communication across multi-site environments. Skilled in managing high-volume workflows, maintaining accurate records, and providing compassionate customer service in fast-paced settings. Experienced working independently, resolving documentation issues, coordinating with vendors and staff, and supporting clients through complex processes with professionalism and attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales & Marketing Coordinator
La Morena Nursery
Ontario
03.2026 - Current
- Generate sales through Facebook Marketplace and Instagram by creating optimized listings and engaging directly with customers.
- Manage customer communication, lead follow-up, pricing, scheduling, and sales coordination from inquiry to closing.
- Provide personalized plant recommendations based on landscaping, privacy, and design needs.
- Build brand visibility through social media marketing, bilingual communication, and consistent customer engagement.
- Coordinate inventory tracking and update listings based on product availability.
Administrative Operations Coordinator
Innovative Cleaning Services LLC
Irvine & Glendale, CA
10.2024 - 02.2026
- Coordinated onboarding, documentation, and compliance tracking for 75+ employees across multiple locations while maintaining accurate and organized records.
- Served as a primary point of contact for employee support, responding to scheduling, payroll, documentation, and operational inquiries in English and Spanish.
- Maintained personnel files, training records, and required documentation across 40+ facilities while ensuring timely updates and audit readiness.
- Collaborated with managers, HR teams, and operational staff to resolve documentation discrepancies and support daily workflow coordination.
- Prepared internal forms, SOPs, reports, and communications while handling sensitive information with professionalism and confidentiality.
Event & Logistics Coordinator
Castaway Burbank
Burbank, CA
11.2023 - 02.2024
- Coordinated schedules, event logistics, and client communication in a fast-paced hospitality environment.
- Maintained organized documentation, timelines, and follow-up processes to support daily operations and event execution.
- Assisted with staff coordination, onboarding support, and operational communication across multiple teams.
Server / Manager / Bartender
Zin Bistro
Westlake Village, CA
08.2019 - 10.2023
- Supported daily operations, customer service, and staff coordination in a high-volume hospitality environment.
- Assisted with scheduling, team communication, and resolving customer concerns while maintaining a professional and positive client experience.
Event Coordinator
Roy’s Hawaiian Fusion
Woodland Hills, CA
03.2013 - 07.2019
- Planned and coordinated 200+ private events with budgets ranging from $5K–$50K while managing client communication, scheduling, and event logistics.
- Maintained strong long-term client relationships through consistent follow-up and customer-focused service, contributing to repeat business growth.
- Coordinated vendor communication, contracts, and operational details while supporting multiple concurrent events in fast-paced environments.
Training Coordinator
ARM Solutions
Newbury Park, CA
08.2016 - 03.2017
- Coordinated onboarding schedules, training documentation, and employee communication for new hires.
- Maintained accurate training records and compliance documentation while supporting administrative and reporting processes.
Education
Bachelor of Arts - Organizational Communication
California State University Channel Islands
Camarillo, CA5 2019
Skills
- Client Intake & Coordination
- Customer Service & Client Support
- Documentation & Compliance Tracking
- Case & Workflow Coordination
- Electronic Record Management
- Database Management & Data Entry
- Scheduling & Follow-Up Coordination
- Conflict Resolution & Problem Solving
- Cross-Functional Communication
- Vendor & Relationship Management
- Microsoft Office Suite & Google Workspace
Certification
- Notary Public – California
Languages
Spanish
Native or Bilingual
Timeline
Sales & Marketing Coordinator
La Morena Nursery
03.2026 - Current
Administrative Operations Coordinator
Innovative Cleaning Services LLC
10.2024 - 02.2026
Event & Logistics Coordinator
Castaway Burbank
11.2023 - 02.2024
Server / Manager / Bartender
Zin Bistro
08.2019 - 10.2023
Training Coordinator
ARM Solutions
08.2016 - 03.2017
Event Coordinator
Roy’s Hawaiian Fusion
03.2013 - 07.2019
Bachelor of Arts - Organizational Communication
California State University Channel Islands