Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Murphy

san antonio,TX

Summary

I possess strong critical thinking abilities to analyze complex situations and make informed decisions. Effective verbal and written communication skills enable clear and concise idea conveyance. Equally productive in collaborative team settings or working independently. Proficient in Microsoft Word, Excel, PowerPoint, and familiar with Adobe Photoshop for various computer tasks. Hold certifications as a Food Safety Manager and Food Handler, demonstrating a commitment to maintaining high standards of safety and hygiene in the food industry.

Overview

1
1
year of professional experience

Work History

Shift Supervisor

Success Space
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Shift Lead

Clean Juice
03.2024 - 07.2024
  • Demonstrate excellent customer service
  • Close out register at the end of shift
  • Act as manager on duty if managers are not on shift
  • Effectively close down shop at the end of night
  • Check stock and mark down needed items
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Hostess

Juliet Italian Kitchen
09.2023 - 07.2024
  • Managed flow of restaurant
  • Warmly greet every customer that walks in
  • Bus and pre-bus tables
  • Resolve conflicts so that the customer is satisfied
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Arts - Philosophy

The University of Texas At San Antonio
05.2028

High school or equivalent -

East View High School
Georgetown, TX
05.2024

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Training and mentoring
  • Cash handling expertise
  • Inventory control and record keeping
  • Safety understanding
  • Operations Management
  • Safety awareness
  • Conflict resolution techniques
  • Policy Enforcement

Timeline

Shift Supervisor

Success Space
08.2024 - Current

Shift Lead

Clean Juice
03.2024 - 07.2024

Hostess

Juliet Italian Kitchen
09.2023 - 07.2024

High school or equivalent -

East View High School

Bachelor of Arts - Philosophy

The University of Texas At San Antonio

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Madeline Murphy