Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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MADELINE NAVARRO

Newark,DE

Summary

Experienced in customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Overview

4
4
years of professional experience

Work History

Warehouse Associate

Amazon
09.2023 - 02.2024
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.

Customer Service Associate

Walgreens
09.2022 - 10.2023
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Party Host

Urban Air Adventure
01.2021 - 01.2022
  • Adhered to safety protocols for operating rides and attractions in accordance with company policies
  • Developed knowledge of all current games available for play in the facility
  • Demonstrated problem-solving abilities when handling complaints or difficult situations
  • Ensured compliance with state regulations regarding age restrictions on certain games or attractions
  • Engaged with guests to maximize satisfaction with food and service
  • Organized reservations and special events
  • Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register
  • Utilized creative ideas to enhance the overall experience of guests at the party.

Production Worker

North Creek Nurseries
05.2020 - 08.2021
  • Utilized problem-solving skills to quickly resolve any production issues
  • Observed production processes and quickly identified issues to reduce downtime
  • Operated machines safely by following OSHA standards
  • Prepared products for packaging on multiple assembly lines
  • Operated machinery and equipment to ensure efficient production operations
  • Attached identification labels to finished products for easy spotting.

Education

High School Diploma -

St. Georges Vocational High School
Middletown, DE
06.2023

Skills

  • Customer Service
  • Inventory Control
  • Money Handling
  • Workflow Optimization
  • Catering Coordination
  • Order Picking
  • Assembly and production

Awards

Employee Of The Month

Languages

Spanish

Timeline

Warehouse Associate

Amazon
09.2023 - 02.2024

Customer Service Associate

Walgreens
09.2022 - 10.2023

Party Host

Urban Air Adventure
01.2021 - 01.2022

Production Worker

North Creek Nurseries
05.2020 - 08.2021

High School Diploma -

St. Georges Vocational High School

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MADELINE NAVARRO