Professional Summary
Overview
Work History
Education
Skills
Timeline

Madeline Peck

Kennedy's Pub
Framingham,MA
5
years of professional experience

Server with restaurant-floor experience delivering fast, courteous service in busy dining-room settings. Manages guest relations, order accuracy, and table readiness while supporting opening, closing, and restocking routines. Contributes to smooth shifts by resolving guest concerns quickly and helping train 1–2 new servers per month on service standards.

Work History

Server

1 Year 9 Months
Kennedy's Pub | 2024.11 - Current
  • Handled customer inquiries and concerns effectively, resolving issues to maintain satisfaction levels.
  • Trained new staff on restaurant procedures, menu items, and customer engagement techniques.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Maintained cleanliness and organization of dining areas, contributing to overall restaurant ambiance.

Server

9 Months
Stephen Anthony's | 2024.02 - 2024.11
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new servers on menu knowledge and customer service standards.
  • Addressed guest inquiries and complaints to enhance overall dining experience.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, prioritizing tasks to enhance service speed and accuracy.

Beauty Advisor

2 Years 6 Months
Ulta | 2021.09 - 2024.03
  • Recommended specific hair and beauty products to meet individual customer needs
  • Arranged merchandise to present visually appealing displays and attract clientele
  • Promoted additional products and services to enhance customer satisfaction and drive sales
  • Assisted in inventory management, ensuring stock levels met customer demand without excess overstock.
  • Provided personalized beauty consultations to enhance customer satisfaction and product selection.
  • Demonstrated product application techniques to educate customers on cosmetics usage and benefits.

Education

Highschool Diploma

Marlborough High School | Marlborough, MA

Skills

Guest relations management
Hospitality service expertise
Customer service
Conflict resolution
Reservation coordination
Opening & closing procedures
Dining room setup
Cash handling
POS systems
Training support
ServSafe certification
Alcohol service procedures
Food allergy awareness

Timeline

Server

Kennedy's Pub
2024.11 - CurrentRead More

Server

Stephen Anthony's
2024.02 - 2024.11Read More

Beauty Advisor

Ulta
2021.09 - 2024.03Read More

Marlborough High School

Highschool Diploma
Read More
Madeline Peck