Madeline Pieper
Cudahy
Summary
A Care Coordinator equipped with strong organizational skills, a willingness to learn, and excellent communication skills who is ready to contribute to team success and achieve positive results.
Overview
8
8
years of professional experience
Work History
Care Coordinator
ADVENT
Oak Creek/Pleasant Prairie. WI
07.2025 - Current
- Schedules surgeries for an ENT clinic
- Delivers information to patients regarding final insurance authorizations and works with them on how to financially approach their procedure
- Manages a call queue and inbox for both of the clinics and assesses patient needs and connects them with appropriate resources and information
- Monitors, tracks, and conveys important patient information to clinic staff to help optimize treatment planning and care delivery.
Concierge Team Analyst
zizzl health
01.2025 - Current
- Oversaw daily operations of concierge team, streamlining processes for improved efficiency by creating process guides for daily tasks.
- Developed an entire training system for new concierge team members was the team lead for training sessions.
- Facilitated employee escalation resolutions
- Improved overall employee satisfaction by consistently exceeding expectations as a team for email response times, phone queue wait times, and ticket completions.
Concierge Team Member
zizzl health
05.2024 - 12.2024
- Trained seasonal open enrollment hires
- Navigated employee conversations, triaging escalations to appropriate teams for effective resolution
- Assisted employees with questions regarding the website platform, monthly premiums, and overall enrollment for insurance policies.
- Managed the company shared email inbox and sorted emails by team in a timely fashion to ensure optimal response times.
Pharmacy Technician
Assisted Living Pharmacy Services
Menomonee Falls, WI
06.2023 - 01.2024
- Completed Certification as a Pharmacy Technician
- Stocked, labeled, and inventoried medication to keep accurate records.
- Packaged and processed daily medications in collaboration with pharmacists for assisted living facilities
Sales Floor Associate
Goodwill Industries
Pewaukee, WI
05.2018 - 01.2022
- Trained in multiple areas of the store: softline pricing, cashiering, customer service on sales floor
- Recognized as Employee of the Month three times for outstanding performance in customer service.
- Recruited three reliable employees
- Trained new associates on sales techniques and store policies to improve team performance.
- Maintained clean, safe, and visually appealing retail spaces and displays for monthly corporate requests and seasonal sections.
Education
Bachelor of Arts - Spanish
University of Wisconsin-Madison
05-2024
Bachelor of Science -
Pewaukee High School
05-2020
Skills
- Care Planning
- Patient Advocacy and Relations
- Appointment Scheduling
- Documentation Proficiency
- Multitasking and Organization
- Effective communication
Timeline
Care Coordinator
ADVENT
07.2025 - Current
Concierge Team Analyst
zizzl health
01.2025 - Current
Concierge Team Member
zizzl health
05.2024 - 12.2024
Pharmacy Technician
Assisted Living Pharmacy Services
06.2023 - 01.2024
Sales Floor Associate
Goodwill Industries
05.2018 - 01.2022
Bachelor of Arts - Spanish
University of Wisconsin-Madison
Bachelor of Science -
Pewaukee High School