Madeline Portugal
Milford,PA
Summary
AVP and Community Office Manager at Wayne Bank with a proven track record in operations management and team leadership. Enhanced customer satisfaction through strategic process improvements and effective staff training. Cultivated strong client relationships, driving business growth while ensuring compliance and fostering a culture of performance enhancement.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
AVP Community Office Manager
Wayne Bank
Milford, PA
06.2013 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Established and sustained solid connections with clients, driving an increase in new business prospects.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Ensured smooth operations through effective management of change during process improvements.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma - General Studies
Sheepshead Bay High School
Brooklyn, NY06.1992
Skills
- Operations management
- Channel management
- Internal communications
- Corporate communications
- Scheduling
- Office management
- Growth planning
- Staff management
- Customer service
- Teamwork and collaboration
- Delegation
- Decision-making
- Team leadership
- Goal setting
Timeline
AVP Community Office Manager
Wayne Bank
06.2013 - Current
High School Diploma - General Studies
Sheepshead Bay High School