Madeline Punch
Moorpark,CA
Summary
A hardworking representative with years of customer service experience and proven expertise in a variety of fields. Smoothly addresses multiple tasks while tending to the needs of others and maintaining loyal, satisfied customers. Focused on exceeding expectations while running a clean, friendly, and welcoming workplace.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Trillium Sports Medicine
05.2023 - Current
- Supported chiropractors in diagnostic procedures, facilitating timely identification of musculoskeletal issues for appropriate treatment interventions.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Implemented the use of laser and cryotherapy on various areas of the body
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Pet Care Business Owner/Operator
Self-employeed
03.2021 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed over 30 clients within 2-month time frame.
- Provided service to over five clients at one time.
- Took each individual customers financial situation into consideration and adjusted prices accordingly.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Performed in-house, as well as remote pet care services.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
Server/Hostess
Tuscany Restaurant
11.2022 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess/Server
The Landing Grill And Sushi Bar
11.2021 - 03.2023
- Maintained warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed parties of 20-50 people.
- Successfully tended to up to 400 customers in one shift.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected orders and relayed them to bartenders and kitchen staff quickly and accurately.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Successfully completed 5-9 hour shifts single handedly with no issues, complaints, or concerns.
- Demonstrated leadership by training new team members in a thorough and respectful manner.
Private Nanny
Casey Ng
05.2021 - 11.2021
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed over three children single-handedly
- Worked 15+ hour work weeks while maintaining other jobs and staying on top of school
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Drove children to and from school.
- Drove children to various types of activities, including gymnastics and swim to maintain extracurricular routines.
- Organized different types of activities to enhance physical and intellectual development.
- Played games, worked on puzzles and read books to young children.
- Performed light housekeeping duties, such as dusting, mopping and organizing to keep household efficient and neat.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Private Nanny
Jordan Levine
05.2017 - 08.2020
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts, and decorations.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Kept notes of behavior issues, food served and medications administered to children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Kept areas clean, organized and stocked, and sanitized surfaces.
- Assisted children with homework assignments and special projects across different
- Made healthy snacks and meals for 3+ children
- Subjects to promote academic success.
Customer Service Representative and Cashier
Yofrutii Frozen Yogurt
05.2017 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Managed to tend to each customer's needs under immense pressure, single-handedly, and in timely manner.
- Formed casual, professional relationships with locals to ensure increase in repeat business.
- Consistently received positive customer and company feedback.
- Thoroughly trained new team members and offered assistance when needed.
- Restocked and organized merchandise on regular basis.
- Developed outstanding customer service skills.
- Developed relationships with customers to make them feel more welcome (remembering names, remembering exact orders, etc.
- Worked 30+ hour workweek single-handedly.
Education
Bachelor of Science - Kinesiology
Moorpark College
Moorpark, CA06.2024
GED -
Moorpark High School
Moorpark, CA06.2020
Skills
- Customer assistance
- Drawer management
- Payment collection
- Cash Handling
- Credit card processing
- Computer proficiency
- Cleaning procedures
- Staff Training
- Maintaining store appearance
- Remains calm in high-pressure situations
- Extremely patient
- Fast learner
- Problem solver
- Multitasker
- Willing to increase workload to increase sales and ensure business profitability
- Satisfactory mechanical aptitude
- Works well in fast-paced environment
- Great with people of all ages
- Friendly, outgoing, and very easy to get along with
- Comfortable around new people
- Educational support
- Behavior Modification
- Academic Support
- Scheduling
- Food Preparation
- Meal Preparation
- Cleaning
- Allergy Management
- Meal Serving
- Food Safety
- Child Supervision
- Schedule creation and maintenance
- Multitasking abilities
- Flexible & Adaptable
- Compassion
- Self-motivated professional
School Accomplishments
Consecutive Honor Roll Student
GPA: 3.9
Passions
When one asks me what I'm passionate about, my answer is far from simple. As a small child, I had absolutely no idea where life would take me. That is, until I was diagnosed with Pediatric Psoriatic Arthritis at the age of nine. After practically putting my childhood on pause, I spent the next six years in and out of hospitals and doctors offices. In the moment, I was in pain and struggling, but now looking back on my journey and where I am today I am so thankful for those who helped me. With that said, I want to do all I can to give back to that community, which is why I'm dedicating my life to helping others. In the long run, I plan to go into the health care field and help others seek their full potential, just as my doctor's did for me once upon a time. But as for right now, I try to do all I can to give back and help those in my community, as well as those in need. This includes giving to the homeless, paying it forward, and even starting my own pet service business to offer help to those who need a place for their animals to stay while they are away. All of these actions stem back to my love for helping others. Unlike most, I don't see working a job as a chore or a bother, for I find joy in talking to complete strangers and assisting them with whatever they may need. Why? It is because at the end of the day if I can say I made at least one person's day a little bit brighter, I can be happy.
Timeline
Chiropractic Assistant
Trillium Sports Medicine
05.2023 - Current
Server/Hostess
Tuscany Restaurant
11.2022 - 05.2024
Hostess/Server
The Landing Grill And Sushi Bar
11.2021 - 03.2023
Private Nanny
Casey Ng
05.2021 - 11.2021
Pet Care Business Owner/Operator
Self-employeed
03.2021 - Current
Private Nanny
Jordan Levine
05.2017 - 08.2020
Customer Service Representative and Cashier
Yofrutii Frozen Yogurt
05.2017 - 03.2020
Bachelor of Science - Kinesiology
Moorpark College
GED -
Moorpark High School