Madeline Ritter
Baltimore,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Rep/IT Technician
Sparks Group
McLean, VA
09.2023 - 11.2023
- Offered custom troubleshooting to assist problem resolution and restore service levels.
- Assisted with the development of bilingual helpdesk manuals
Teaching Assistant/Social Emotional Development
City Year
Washington, DC
07.2020 - 06.2021
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided emotional support and stability in learning environments to improve student outcomes.
Certified Peer Educator
Office of Gender-Based Violence Prevention
Glenside, PA
01.2019 - 05.2020
- Educated the university community about mental health and sexual violence prevention
- Provided educational programming, resources, and referrals
English Tutor
Paper Airplanes Tutoring
Glenside, PA
09.2019 - 12.2019
- Trained in trauma informed English reinforcement for students from Syria applying for jobs
- Adapted curriculum to ability of student to ensure success
Teaching Assistant
Glenside Elementary School
Glenside, PA
03.2017 - 06.2017
- Supervised 25+ students in afterschool programs to reinforce classroom learning
- Co-taught core curriculum topics to maximize attention for K-5 students
Counselor
Aaron's Acres
Manheim, PA
07.2015 - 09.2015
- Certified in working with children with special needs (2-day training)
- Utilized training to troubleshoot according to each child’s individual needs
Education
Master of Arts - Intelligence Studies
American Public University System
Charles Town, WV10.2022
Bachelor of Arts - International Studies
Arcadia University
Glenside, PA05.2020
Skills
- First Aid/CPR
- Training & Development
- Data Management
- Planning & Organizing
- Microsoft Office
- Conflict Resolution
Languages
Spanish
Professional
Affiliations
- Segal Education Award
Certification
- TEFL
Timeline
Bilingual Customer Service Rep/IT Technician
Sparks Group
09.2023 - 11.2023
Teaching Assistant/Social Emotional Development
City Year
07.2020 - 06.2021
English Tutor
Paper Airplanes Tutoring
09.2019 - 12.2019
Certified Peer Educator
Office of Gender-Based Violence Prevention
01.2019 - 05.2020
Teaching Assistant
Glenside Elementary School
03.2017 - 06.2017
Counselor
Aaron's Acres
07.2015 - 09.2015
Master of Arts - Intelligence Studies
American Public University System
Bachelor of Arts - International Studies
Arcadia University
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