Mary Reina Lou Saulo-Rawls
Baltimore,MD
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
15
15
years of professional experience
Work History
Customer Service Rep
Brivo
Bethesda, MD
09.2016 - Current
- Answering inbound calls, chats, and emails to facilitate customer service.
Data Entry Clerk
LivingWell
Silver Spring, MD
04.2016 - 09.2016
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Technical Support Representative
Concentrix, Formerly IBM
Philippines
07.2013 - 10.2014
- Troubleshoot hardware issues of iOS customers and worked with service providers to facilitate repairs for end users.
Technical Support Representative
Transcom Worldwide Philippines Inc
Philippines
08.2012 - 05.2013
- Walked customers through basic functions of Samsung monitors & printers and troubleshooting hardware issues to maximize service functionality.
Technical Support Representative
Teletech Customer Care Mgmt Inc
Philippines
02.2012 - 08.2012
- Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.
Technical Support Rep
Hinduja Global Solutions
Philippines
10.2009 - 02.2012
- Connected with clients to identify needs and provide helpful solutions for their Sony home theater systems.
Education
Caregiving Training Course -
ROBETECH Institute
05.2005
High School Diploma -
Francisco School
03.1997
Skills
- Adaptive team player
- Inbound and Outbound Calling
- Courteous demeanor
- Call Center Operations
- Problem-solving abilities
- Technologically savvy
- Technical Troubleshooting
- First Aid/CPR
- Conflict resolution
- Computer skills
- Product organization
Languages
- English
- Filipino
Timeline
Customer Service Rep
Brivo
09.2016 - Current
Data Entry Clerk
LivingWell
04.2016 - 09.2016
Technical Support Representative
Concentrix, Formerly IBM
07.2013 - 10.2014
Technical Support Representative
Transcom Worldwide Philippines Inc
08.2012 - 05.2013
Technical Support Representative
Teletech Customer Care Mgmt Inc
02.2012 - 08.2012
Technical Support Rep
Hinduja Global Solutions
10.2009 - 02.2012
Caregiving Training Course -
ROBETECH Institute
High School Diploma -
Francisco School
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