Madeline Rivera
HOUSTON,TX
Summary
Experienced Fast Food Team Leader with solid background in managing small to medium-sized teams. Known for maintaining high quality and efficiency standards, leading by example, and fostering positive work environments. Strong grasp of customer service principles, inventory management, and problem-solving abilities. Past roles show significant improvements in team performance and operational efficiency.
Overview
4
4
years of professional experience
4049
4049
years of post-secondary education
1
1
Certification
Work History
Fast Food Team Leader
Jack in the Box
Houston, TX
02.2022 - 03.2025
- Implemented safety and sanitation practices in food handling procedures.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Provided support to fellow team members when needed during busy periods.
- Communicated with management, regarding operational issues
- Let management know when running low on items
Volunteer
Fondren Elementary
Houston, TX
08.2021 - 06.2023
- Organized and maintained file systems for efficient document retrieval.
- Assisted in the development of filing policies to improve record management.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Assisted students with enrollment processes and course registration.
- Managed student records using database management systems effectively.
- Maintained confidentiality of sensitive student information in all processes.
Education
Stephen F. Austin High School
Houston, TXEastwood Academy High School
HOUSTON, TXSkills
- Food safety
- Team leadership
- Cash management
- Training assistance
- Records management
- Problem solving
- Adaptability
- Attention to detail
- Time management and multitasking
- Data entry
- Record management
- Collaboration skills
- Managing calendars
- Basic troubleshooting
- Microsoft office suites
- Basic data entry and spreadsheet organization
- Administrative skills
Languages
English
Professional
Spanish
Professional
Certification
- ServSafe certification
Timeline
Fast Food Team Leader
Jack in the Box
02.2022 - 03.2025
Volunteer
Fondren Elementary
08.2021 - 06.2023
Stephen F. Austin High School
Eastwood Academy High School