Madeline Rost
Minneapolis,MN
Summary
Self-motivated and well-organized young professional with 9+ years of experience. Looking to find a position that calls on my background in various business administration and customer service roles. Proficient with technological platforms including Microsoft Office (Excel, Word, PowerPoint, etc.), CRM software (Salesforce and CORE), and operational management systems (Datatrax and Mindbody).
Overview
10
10
years of professional experience
Work History
Independent Contractor
DoorDash
Minneapolis, MN
04.2024 - Current
- Delivered orders while complying with DoorDash’s customer service and food hygiene policies.
- Utilized the DoorDash app to set availability, accept deliveries, and locate customers to complete deliveries.
- Maintained a 100% delivery completion rate, with a 4.95/5 rating for customer service.
Cryotherapy Specialist
Halo Cryotherapy
Minnetonka, MN
04.2023 - 05.2024
- Kept client appointments and files up to date and organized within Mindbody (cloud-based online scheduling and business management software for the wellness services industry).
- Ensured safe operation of cryotherapy equipment by following strict protocols and guidelines, resulting in a decrease in incidents.
- Maintained strict compliance with all relevant laws, regulations, and industry best practices pertaining to cryotherapy services.
- Enhanced client comfort by providing individualized cryotherapy treatments based on specific needs and concerns.
- Educated clients on post-treatment care recommendations to maximize cryotherapy benefits, and minimize potential side effects.
- Handled client complaints calmly and professionally, resolving issues in a timely manner.
Food Service Specialist (Food Safe Certified)
Everbrook Academy
Minnetonka, MN
04.2023 - 04.2024
- Cooked and prepared meals by utilizing recipes within the company-provided Healthier Standardized menu. Maintained accurate meal and snack counts during production.
- Prepared and initiated the center's food and supplies order on a recurring weekly basis. Completed each food and supplies order by visually maintaining all inventories while unloading, and adhering to Federal Food Guidelines when applicable.
- Streamlined inventory management, reducing overall costs for the establishment.
- Adhered to safety and sanitary standards by reading and interpreting OSHA procedures to maintain a safe environment.
Client Services Specialist
Element Materials Technology
Eagan, MN
05.2021 - 02.2023
- Processed incoming studies and projects by preparing protocols and testing paperwork as requested by clientele, business development, or operations.
- Monitored the status of in-process protocols and Test Request Forms (TRFs). Conducted follow-ups with project requesters to ensure a timely turnaround of information to clients.
- Communicated with clients to clarify any discrepancies in testing paperwork.
- Maintained up-to-date client contact information and project information in the business's operational management (Datatrax) system, and Salesforce.
- Coordinated with the commercial team in both implementing and maintaining systems to ensure that quality documents were prepared, deadlines were met, and work was flowing efficiently.
Home Loan Processor (SAFE Registered)
Wells Fargo Home Mortgage
Bloomington, MN
08.2020 - 01.2021
- Collected and prepared all necessary documentation for loan packages.
- Followed up with clients to verify important, confidential information.
- Submitted completed files to a designated underwriter.
- Ensured compliance with established regulations and legal requirements.
Tale Acquisition Specialist
Ultimate Staffing
Bloomington, MN
05.2019 - 03.2020
- Found the right talent to suit the employment needs of local Minnesota businesses.
- Identified and qualified candidates for various job roles.
- Recruited talent, screened talent, and tracked applicants.
- Utilized LinkedIn, ZipRecruiter, Indeed, and CareerBuilder to reach potential candidates.
Floor Lead
Animal Lovers/Greatergood.com/Creative Kidstuff
Bloomington, MN
07.2017 - 05.2019
- Main responsibilities included closing and opening duties, facilitating returns and exchanges, and running hourly financial/sales reports.
- Supervised sales associates.
- Retained and in-depth knowledge of products, and an awareness of inventory.
- Engaged with customers in a sincere, friendly manner.
- Recommended merchandise based on customers' needs/preferences.
- Completed sales transactions in an efficient and effective manner.
Sales Associate
Creative Kidstuff
Bloomington, MN
11.2014 - 07.2017
- Engaged with customers in a sincere, friendly manner.
- Recommended merchandise based on customers' needs/preferences.
- Completed sales transactions in an efficient and effective manner.
- Retained in-depth knowledge and awareness of inventory.
Education
Bachelor of Arts - Communication Studies
Augsburg University
Minneapolis05-2019
Skills
- Fast Learner
- Adaptability
- Communication Skills
- Computer Skills
- Detail Oriented
- Workload management
Websites
Timeline
Independent Contractor
DoorDash
04.2024 - Current
Cryotherapy Specialist
Halo Cryotherapy
04.2023 - 05.2024
Food Service Specialist (Food Safe Certified)
Everbrook Academy
04.2023 - 04.2024
Client Services Specialist
Element Materials Technology
05.2021 - 02.2023
Home Loan Processor (SAFE Registered)
Wells Fargo Home Mortgage
08.2020 - 01.2021
Tale Acquisition Specialist
Ultimate Staffing
05.2019 - 03.2020
Floor Lead
Animal Lovers/Greatergood.com/Creative Kidstuff
07.2017 - 05.2019
Sales Associate
Creative Kidstuff
11.2014 - 07.2017
Bachelor of Arts - Communication Studies
Augsburg University
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