Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Madeline Sanchez

Midland,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

E-Store Specialist

HEB
05.2023 - Current
  • Supported store management in achieving operational goals through efficient task delegation and teamwork.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Trained new employees on store policies and procedures, contributing to a cohesive work environment.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.

E-Store Worker

HEB
02.2022 - 05.2023
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
  • Contributed to a positive work culture by consistently displaying a strong work ethic and collaborating well with colleagues on various tasks or projects.
  • Self-motivated, with a strong sense of personal responsibility.

Team Member

Cinergy Cinemas And Entertainment
11.2018 - 07.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.

Education

BBA - Marketing

Texas State University
San Marcos, TX
12.2023

High School Diploma -

Early College High School At Midland College
Midland, TX
05.2019

Skills

  • Sales Techniques
  • Schedule Management
  • Cross-Functional Teamwork
  • Negotiation and Conflict Resolution
  • Customer Service
  • MS Office
  • Decision-Making
  • Scheduling and Coordinating

Affiliations

  • Mu Epsilon Theta

Timeline

E-Store Specialist

HEB
05.2023 - Current

E-Store Worker

HEB
02.2022 - 05.2023

Team Member

Cinergy Cinemas And Entertainment
11.2018 - 07.2021

BBA - Marketing

Texas State University

High School Diploma -

Early College High School At Midland College

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Madeline Sanchez