Madeline Santillan
Anaheim,CA
Summary
Highly-motivated Leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
5
5
years of professional experience
Work History
Imaging Team Lead
Iron Mountain
Cerritos, CA
12.2023 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained accurate records of all imaging operations.
- Performed imaging and digital scanning of documents, photographs, and other media.
- Assisted in training staff on best practices related to digital imaging processes.
- Developed skills in Microsoft Office and other current computer technologies.
Cast Member
Walt Disney Company
Anaheim, CA
04.2022 - 01.2024
- Operated specific rides and attractions safely to avoid accidents and injuries.
- Interacted with guests to entertain and create fun atmosphere.
- Assisted guests with questions and concerns while providing exceptional customer service.
Imaging Specialist
Iron Mountain
Cerritos
04.2021 - 04.2022
- Data entry
- Information management
- Document preparation
- Scan hardcopy files to electronic images
- Filled out and stored transmittal logs for permanent records.
- Completed documents and work requests according to company standards.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
Customer Service
Starbucks Coffee, Barista
01.2021 - 02.2022
- Beverage crafting
- Prompt food and beverage delivery
- Washed dishes and restocked the bar line for continued efficient service
Sales Manager
Carters Baby Store
Anaheim Hills
08.2019 - 01.2021
- Performed sales promotion changes and updated store layout.
- Tracked monthly sales to generate reports for business development planning.
- Educated clients on products and services.
- Mentored junior team members and managed employee relationships.
Education
General Education
Santiago Community College
10.2019
Diploma -
SEEO Highschool
05.2019
Skills
- Responsible and Dependable
- Flexible and Adaptable
- Customer Service
- Operating Procedures and Policies
- Time Management
- Product and Service Management
- Data Management
- Computer Skills
- Quality Control
- Operations Management
Timeline
Imaging Team Lead
Iron Mountain
12.2023 - Current
Cast Member
Walt Disney Company
04.2022 - 01.2024
Imaging Specialist
Iron Mountain
04.2021 - 04.2022
Customer Service
Starbucks Coffee, Barista
01.2021 - 02.2022
Sales Manager
Carters Baby Store
08.2019 - 01.2021
General Education
Santiago Community College
Diploma -
SEEO Highschool
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