Madeline Segal
Clermont
Summary
Dedicated professional focused on skill development and career advancement. Strong work ethic and commitment to achieving team objectives. Proven ability to build relationships and contribute to both short-term and long-term goals. Eager to embrace diverse challenges for continuous personal and professional growth.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Orlando Health Heart and Vascular Institute
Clermont
09.2024 - Current
- Managed communication between patients and medical staff to ensure smooth operations.
- Collaborated with healthcare providers to optimize appointment availability and resource use.
- Assisted in processing insurance authorizations for scheduled appointments.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
Front Office Manager
Massage Envy
Clermont
12.2022 - 09.2024
- Managed front desk operations ensuring smooth client check-ins and appointments.
- Supervised staff schedules to maintain adequate coverage during peak hours.
- Trained new employees on customer service protocols and office procedures.
- Handled client inquiries and resolved issues to enhance customer satisfaction.
- Monitored cleanliness and organization of reception area for a welcoming environment.
Front Office Assistant
Reed Nissan
Clermont
08.2019 - 12.2022
- Managed customer inquiries and provided assistance at the front desk.
- Scheduled appointments for service and sales departments efficiently.
- Coordinated communication between customers and staff members effectively.
- Handled cash transactions and prepared daily financial reports accurately.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
Education
High School Diploma -
South Lake Highschool
Groveland, FL05-2022
Skills
- Appointment scheduling
- Insurance processing
- Calendar management
- Office software
- Customer relationship management
- Effective communication
- Confidentiality requirements
- Documentation and reporting
Timeline
Scheduling Coordinator
Orlando Health Heart and Vascular Institute
09.2024 - Current
Front Office Manager
Massage Envy
12.2022 - 09.2024
Front Office Assistant
Reed Nissan
08.2019 - 12.2022
High School Diploma -
South Lake Highschool