Madeline Shafer
Knoxville,TN
Summary
Dynamic Merchandise Manager with a proven track record at Ulta, enhancing sales through expert inventory control and engaging visual merchandising. Skilled in fostering teamwork and collaboration, I excel in customer service, driving significant improvements in sales conversion rates. Proficient in data-driven decision-making, I consistently exceed performance targets.
Overview
7
7
years of professional experience
Work History
Merchandise Manager
Ulta
Knoxville, TN
09.2024 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
Administrative Associate
Tim Sheets Ministries
Middletown, OH
05.2017 - 08.2021
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Collaborated with various departments to complete projects efficiently and effectively.
Beauty Advisor
Sephora
Chattanooga, TN
09.2021 - 11.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Bachelor Of Science - Business
Lee University
Cleveland, TN05.2023
Skills
- Inventory Control
- Sales Analysis
- Data-driven decision-making
- Shipment Processing
- Stock management
- Friendly and Personable
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
Timeline
Merchandise Manager
Ulta
09.2024 - Current
Beauty Advisor
Sephora
09.2021 - 11.2022
Administrative Associate
Tim Sheets Ministries
05.2017 - 08.2021
Bachelor Of Science - Business
Lee University