Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Smallwood

New Boston

Summary

Dynamic Shift Manager with extensive experience at Starbucks, excelling in employee training and cash handling. Proven track record of reducing turnover and enhancing team performance through effective coaching and positive reinforcement. Committed to maintaining workplace safety and delivering exceptional customer service in fast-paced environments.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Shift Manager/Key Holder

Starbucks
07.2024 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.

Barista Trainer

Starbucks
09.2022 - 07.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Shift Manager

McDonald's
02.2022 - 09.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Shift Manager

Wendys Fast Food
04.2021 - 02.2022
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Education

High School Diploma -

New Boston High School
New Boston, TX
05-2022

Skills

  • Employee training
  • Cash handling
  • Inventory management
  • Customer service
  • Workplace safety
  • Performance coaching
  • Time management
  • Store cleanliness
  • Positive reinforcement
  • Escalated issue handling
  • Employee motivation
  • Effective leadership

Timeline

Shift Manager/Key Holder

Starbucks
07.2024 - Current

Barista Trainer

Starbucks
09.2022 - 07.2024

Shift Manager

McDonald's
02.2022 - 09.2022

Shift Manager

Wendys Fast Food
04.2021 - 02.2022

High School Diploma -

New Boston High School

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Madeline Smallwood