Madeline Spencer
LAWRENCEVILLE,GA
Summary
Dynamic and results-oriented professional with proven expertise in hospitality service and safety oversight, which was honed at Arditi Pizzeria and the Saratoga branch under Positively Pools. Excelled in enhancing dining experiences and customer satisfaction, leveraging skills in effective communication and accurate money handling. Demonstrated ability to increase profits through effective upselling and complaint resolution.
Overview
3
3
years of professional experience
Work History
Waitress
Arditi Pizzeria - (470)336-7720
LAWRENCEVILLE, GA
10.2021 - 06.2024
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Lifeguard
Positively Pools - (770)972-3111
LAWRENCEVILLE, GA
05.2022 - 07.2022
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Maintained accurate records of incident reports, pool chemicals, and check-in counts.
- Responded quickly to medical emergencies in the pool area.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Trained in CPR.
- I took and passed the lifeguard safety test.
Education
BBA - Marketing
University of North Georgia
Dahlonega, GA12-2027
High School Diploma -
Brookwood High School
Snellville, GA05-2023
Skills
- Dining area maintenance
- Complaint resolution
- Menu presentation
- Compliance standards
- High-volume dining
- Order delivery
- Hospitality service expertise
- Accurate money handling
- Sales expertise
- Front-of-house display creation
- Greeting guests
- Effective customer upselling
- Safety oversight
- Effective problem-solver
- Training and mentoring
- Strong communicator
- Swimming instruction
Accomplishments
- Currently ranked as a c/SPC (Cadet Specialist/E4) in the Corps of Cadets of the Boars Head Brigade at UNG.
- Earned Foxtrot Company Chaplain position in the Corps in only my second semester.
- Graduated High School with a 4.2 GPA and with Honors. Beta club member.
- Brought home silver medal for the UNG Rowing team Novice Women's 8 at Head of the South Regatta (this semester). Brought home the bronze for the Novice Women's 4.
- Chosen as opening attorney for Brookwood High School's mock trial team in my Sophomore year.
Languages
Spanish
Limited
Affiliations
- Active member of UNG's Gardening Club.
- Active member of UNG's Movie Club.
- Active starboard rower on UNG's Rowing Team.
- Lover of art and nature. Including making my own sketches and watercolor pieces.
References
References available upon request.
Timeline
Lifeguard
Positively Pools - (770)972-3111
05.2022 - 07.2022
Waitress
Arditi Pizzeria - (470)336-7720
10.2021 - 06.2024
BBA - Marketing
University of North Georgia
High School Diploma -
Brookwood High School
Similar Profiles
Diane GraceDiane Grace
Stay At Home Mum at -Stay At Home Mum at -
Sukrutha SureshSukrutha Suresh
Health and Well-being at -Health and Well-being at -
Juno McKeeJuno McKee
Career break at -Career break at -