Madeline Sperry
St. Petersburg,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Hostess
Cooper’s Hawk Winery and Restaurant
02.2022 - Current
- Monitoring restaurant activities to determine seating and dining flow
- Greeting customers upon arrival and provided friendly and warm presence throughout dining experience.
- Preparing seat arrangements and organize reservations using Open Table
- Answering customer questions about hours, seating, and menu information.
Lab Assistant
Gh Labb
01.2024 - 12.2024
- Answered incoming calls to the clinic and providing information to clients and sales representatives
- Managed specimen sample handling, receiving, storage and inventory.
- Recorded data and results in spreadsheets from scientific experiments and researching new test panels
- Logged samples correctly into computerized tracking system.
Hostess/Server Assistant
Salt Shack on the Bay
01.2022 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Education
Bachelor of Science - Forensic Science
The University of Tampa
Tampa, FL05-2022
Skills
- Customer service
- Communication
- Problem Resolution
- Attention to Detail
Timeline
Lab Assistant
Gh Labb
01.2024 - 12.2024
Hostess
Cooper’s Hawk Winery and Restaurant
02.2022 - Current
Hostess/Server Assistant
Salt Shack on the Bay
01.2022 - 08.2022
Bachelor of Science - Forensic Science
The University of Tampa
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