Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Troupe

West Point,Georgia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

27
27
years of professional experience

Work History

Cashier Assistant Manager

Dollar Tree Stores
03.1997 - 09.1998
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Reduced wait times by implementing effective queue management strategies during peak hours.

Inbound Call Center Representative

Sun Kissed Travels
01.2003 - 09.2005
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Streamlined call center operations by implementing efficient processes and procedures.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.

Cashier Assistant Manager

McDonald Oil Company
01.2006 - 08.2010
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
  • Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
  • Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
  • Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.

Lead Manufacturing Technician

Power Tech America
08.2010 - 04.2019
  • Enhanced production efficiency by implementing lean manufacturing principles and streamlining processes.
  • Reduced downtime by proactively maintaining equipment and troubleshooting issues as they arose.
  • Improved product quality through rigorous testing and monitoring throughout the manufacturing process.
  • Spearheaded continuous improvement initiatives, leading to increased productivity and reduced waste.

Security Officer

Allied Universal Security Services
04.2023 - Current
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Use Windows Microsoft to enter visitors in to log system.


Education

Bachelor of Arts - Early Childhood Education

Ashford University
San Diego, CA
03.2028

Associate of Applied Science - Early Childhood Education

West Georgia Technical College
La Grange, GA
05.2010

Skills

  • Document Management
  • Electronic surveillance
  • Arrest procedures
  • CCTV Monitoring
  • Inbound sales
  • Documentation And Reporting
  • Product Knowledge
  • Telemarketing expertise
  • Order Management
  • Knowledgebase software
  • System Documentation
  • Call Center Operations
  • High-volume call centers

Timeline

Security Officer

Allied Universal Security Services
04.2023 - Current

Lead Manufacturing Technician

Power Tech America
08.2010 - 04.2019

Cashier Assistant Manager

McDonald Oil Company
01.2006 - 08.2010

Inbound Call Center Representative

Sun Kissed Travels
01.2003 - 09.2005

Cashier Assistant Manager

Dollar Tree Stores
03.1997 - 09.1998

Bachelor of Arts - Early Childhood Education

Ashford University

Associate of Applied Science - Early Childhood Education

West Georgia Technical College

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Madeline Troupe