Madeline Turner
Humble,Tx
Summary
Detail-oriented customer service and operations professional with expertise in managing high-volume interactions, coordinating workflows, and resolving complex issues. Skilled in administrative support, process coordination, and documentation, ensuring accuracy in fast-paced environments. Committed to enhancing operational efficiency and delivering exceptional service while supporting team objectives. Seeking to leverage customer service and operations skills in a corporate customer service, banking, insurance, call center, or operations administration role.
Overview
4
4
years of professional experience
Work History
Shift Leader
Blaze Pizza
College Station, TX
09.2022 - 04.2023
- Managed daily operations, delivering excellent customer service and ensuring efficient workflow to enhance customer satisfaction.
- Supervised team members, delegated responsibilities, and coached for performance improvement, fostering a collaborative work environment.
- Assisted customers with inquiries and service requests, ensuring a consistently positive experience and addressing concerns promptly.
- Assisted customers with questions, concerns, and service requests while maintaining a positive experience.
- Processed transactions accurately while following company procedures for cash handling and reconciliation.
- Maintained accurate records, supported inventory processes, and ensured compliance with company policies.
- Created a professional and organized environment to enhance customer focus.
Server Team Lead
Yama Kitchen
Humble
09.2025 - Current
- Provide exceptional customer support by managing high-volume customer interactions while maintaining professionalism, accuracy, and service quality.
- Handled multiple customer requests simultaneously, prioritized urgent needs, and ensured timely resolutions.
- Handle multiple customer requests simultaneously while prioritizing urgent needs and ensuring timely resolutions.
- Resolve customer concerns through active listening, problem-solving, and effective communication to create positive outcomes.
- Coordinated catering requests and private events through effective communication with customers and organized details for successful service delivery.
- Trained and coached new employees on customer service expectations, systems, procedures, and company standards to enhance team performance.
- Maintain accurate cash transactions, reconcile payments, and support daily operational processes.
- Assist leadership with opening and closing procedures, workflow organization, and team coordination.
- Consistently demonstrate reliability, professionalism, and the ability to perform effectively in high-pressure environments.
Education
General Studies in Liberal Arts
Blinn College
Bryan, TXSkills
- Customer Service & Client Support
- Operations Support & Administration
- Customer Relationship Management
- Problem Solving & Issue Resolution
- Professional Communication
- Team Leadership & Training
- Process Coordination
- Data Accuracy & Documentation
- Cash Handling & Reconciliation
- Microsoft Office Suite
- Computer & Software Systems
Timeline
Server Team Lead
Yama Kitchen
09.2025 - Current
Shift Leader
Blaze Pizza
09.2022 - 04.2023
General Studies in Liberal Arts
Blinn College