Madeline Young
New York,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cotton Patch Cafe
Ennis, TX
07.2023 - 08.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
Hostess
Chilis Resturant
Ennis, TX
06.2022 - 10.2022
- Communicated clearly with kitchen staff regarding customer orders.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Resolved any customer complaints or issues quickly and professionally.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Greeted guests upon arrival and escorted them to their tables.
- Monitored dining room activity to ensure compliance with health regulations.
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
Cashier/Server
The Gameroom
Ennis, TX
06.2021 - 12.2021
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Ennis High School
Ennis, TX05-2024
Skills
- Safe Food Handling
- Food inspection
- Guest Engagement
- Supply Restocking
- Food Delivery
- Table Setting
- Table Bussing
- Food Running
- Order Management
- Item promotion
- Special dietary requirements
- Guest Seating
- Sales Techniques
- Professional Appearance
- Cash Handling
- Strong Work Ethic
- Order Accuracy
- Menu presentation
- Positive and professional
- Exceptional customer service
Affiliations
- In College
- Writer
Languages
English
Full Professional
Certification
- May or may not still have my food and drink handlers license
About Me
Hello, my name is Maddie and I have just moved to New York. I am looking for a job so I can help pay for my college and live semi-comfortably.
References
References available upon request.
Timeline
Server
Cotton Patch Cafe
07.2023 - 08.2024
Hostess
Chilis Resturant
06.2022 - 10.2022
Cashier/Server
The Gameroom
06.2021 - 12.2021
High School Diploma -
Ennis High School
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