Madeline Zaragoza
Huntsville,AL
Summary
Hardworking, adaptable professional with experience assisting patients and visitors by responding to requests and finding appropriate solutions to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Clinic For Women
Huntsville, AL
11.2022 - 01.2025
- Tracked office supplies inventory levels, placed orders for replenishment as needed, and monitored deliveries upon arrival.
- Maintained accurate patient records by HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm or reschedule appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Greeted and checked in patients, updating patient information in multiple computer systems.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
Volunteer Coordinator
305 8th Street
Huntsville, AL
05.2020 - 08.2022
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Facilitated communication between staff members and volunteers.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Managed a database of volunteer information and resident information.
- Identified volunteer service opportunities and associated requirements.
- Collaborated with external organizations to coordinate volunteer participation in community events.
- Maintained up-to-date volunteer calendar coordinating scheduling and staff availability
Receptionist
Marshall County Correctional Facility
Holly Springs, MS
08.2019 - 01.2020
- Verified visitors' identification cards before allowing access to the building.
- Searched visitors, employees, and items before allowing access to the building.
- Maintained the security of the front building by operating the door systems.
- Maintained and organized a filing system of confidential client information, by company policy.
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Dental Assistant
Dr. Brian Beitel Pediatric Dentist
Huntsville, AL
01.2017 - 09.2017
- Sterilized instruments according to established guidelines and protocols.
- Ensured compliance with infection control policies and procedures.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Took bitewing, panoramic, and occlusal X-rays and prepared for dentists to review.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Medical Records Scanner
Surgery Center of Huntsville
Huntsville, AL
04.2016 - 08.2016
- Verified data entry of patient information into the computerized database.
- Reviewed scanned images for accuracy and completeness.
- Adhered to HIPAA regulations when handling confidential information.
- Scanned paper medical records into the electronic health record system.
- Followed strict protocols regarding security, privacy, confidentiality, and integrity of patient data.
Camp Counselor
YMCA Camp High Harbour
Cartersville, GA
07.2014 - 07.2016
- Assisted in developing weekly lesson plans for various age groups.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Led nightly devotional services for spiritual growth opportunities for all campers.
- Maintained accurate records, including daily attendance logs, incident reports, and medical forms.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
Education
Bachelor of Science - Nursing
University of Alabama At Huntsville
Huntsville, AL05-2027
Bachelor of Arts - Psychology
University of Mississippi
University, MS07-2019
Skills
- Electronic health records
- Healthcare communication
- Attention to detail
- Confidentiality handling
- Volunteer management
- Clinical documentation
- Medical Terminology
Certification
- Medical Assistant Certification ( August 2025)
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Front Desk Receptionist
Clinic For Women
11.2022 - 01.2025
Volunteer Coordinator
305 8th Street
05.2020 - 08.2022
Receptionist
Marshall County Correctional Facility
08.2019 - 01.2020
Dental Assistant
Dr. Brian Beitel Pediatric Dentist
01.2017 - 09.2017
Medical Records Scanner
Surgery Center of Huntsville
04.2016 - 08.2016
Camp Counselor
YMCA Camp High Harbour
07.2014 - 07.2016
Bachelor of Science - Nursing
University of Alabama At Huntsville
Bachelor of Arts - Psychology
University of Mississippi
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