Madeline Jean Goff
Kansas City,MO
Summary
I am a currently enrolled college student with 4 years of professional work experience. During my tenure in customer service, I significantly strengthened my communication, adaptability, conflict resolution, and computer skills. Engaging daily with customers allowed me to effectively develop these essential competencies.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ExamFX
Kansas City, KS
10.2023 - 05.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Receptionist
Animal Medical Center
Kansas City, MO
02.2023 - 10.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Home Rental Concierge and Housekeeper
Eagles Nest
Fayette, MO
02.2020 - 02.2023
- Ensured tenants received exceptional attention and assistance at all hours.
- Maintained a warm and friendly attitude to ensure tenants visit again
- Provided punctual and diligent service by keeping rental clean and maintained
- Adapted to varying work schedules, demonstrating flexibility in availability.
- Collected money, provide change and record transactions on receipts.
Education
High School Diploma -
BOONVILLE R-1 HIGH SCHOOL
05.2019
Skills
- Customer Service
- Fast Learner
- Communication
- Multitasking
- Accuracy and Efficiency
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Punctual
- Conflict Resolution
- Good Work Ethic
- Detail Oriented
- Relationship Building
- People Person
- Flexible Schedule
Timeline
Customer Service Representative
ExamFX
10.2023 - 05.2024
Receptionist
Animal Medical Center
02.2023 - 10.2023
Home Rental Concierge and Housekeeper
Eagles Nest
02.2020 - 02.2023
High School Diploma -
BOONVILLE R-1 HIGH SCHOOL