Madelyn Burgess
Tigard
Summary
Dynamic professional with proven success in operations leadership, high-volume coordination, and consultative sales. Rapidly promoted to Lead Dispatch within 6 months by optimizing scheduling, inspector routing, QuickBooks project setup, time allocation for accurate invoicing, ODOT report digitization, and permit compliance—driving efficiency, accuracy, and client satisfaction in fast-paced, deadline-driven environments. At Ashley Furniture, earned top performer status and set a new monthly store sales record within 2 months through personalized customer guidance, product expertise, and strong relationship-building. Strong remote-ready skills in virtual coordination, data management, process optimization, and client communication.
Overview
7
7
years of professional experience
Work History
Operations Dispatch Lead
ACS Testing, Inc.
Tigard
07.2022 - Current
- Led full-scale dispatch operations while navigating intense multitasking and dynamic priorities; consistently enhanced client satisfaction and supported elevated team performance through efficient coordination in high-pressure, time-sensitive settings.
- Progressed to Lead Dispatch within 6 months through demonstrated expertise; efficiently managed high-volume client scheduling over the phone while optimizing routes for certified inspectors to construction sites, aligning assignments with geographic proximity and certification requirements to support seamless operations.
- Managed strategic allocation of inspector hours to facilitate smooth and accurate invoicing; eased accounting team workload by minimizing adjustments and guaranteed error-free financial records amid high-volume demands and rapid timelines.
- Facilitated timely preparation and distribution of Oregon Department of Transportation (ODOT) inspection reports to clients under demanding deadlines; meticulously converted handwritten field reports from inspectors into accurate digital formats, preserving data integrity and enhancing overall report delivery efficiency.
- Collaborated with Project Manager to review projects ahead of final inspections; systematically compared city/county permit-mandated inspections (per approved plans) with those performed on-site, ensuring complete compliance, accurate records, and successful resolution of any variances.
- Initiated and configured new project records in QuickBooks Online to establish structured project hierarchies; this setup centralized project information, streamlined administrative processes, and contributed to enhanced operational efficiency by enabling consistent tracking and oversight.
Sales Associate
Ashley Furniture Homestore
Tigard
03.2021 - 07.2022
- Achieved top sales performer status and set a new monthly store sales record within just 2 months on the sales floor; consistently exceeded targets through strong customer relationships, effective upselling, and product expertise, driving significant revenue growth for the store.
- Processed sales transactions accurately and efficiently using point-of-sale systems; managed cash, credit, financing options, and daily register balancing with 100% accuracy to ensure seamless checkouts and reliable operations.
- Guided customers in personalized furniture selection; assessed needs, space constraints, and style preferences to recommend ideal pieces, configurations, and collections that empowered informed decisions and maximized satisfaction.
- Demonstrated furniture features and benefits through engaging, hands-on presentations; highlighted construction quality, materials, durability, comfort, and customization options to build trust and increase close rates.
- Responded promptly and professionally to customer inquiries and concerns; resolved issues effectively on the spot, turned challenges into positive outcomes, and upheld Ashley's commitment to exceptional service.
- Maintained inviting and dynamic showroom displays; refreshed product arrangements, ensured visual merchandising excellence, spotlighted promotions and new arrivals, and created an engaging environment that boosted browsing and sales opportunities.
- Managed incoming phone inquiries with enthusiasm and knowledge; provided detailed info on inventory, products, services, pricing, and availability to convert calls into in-store traffic, appointments, or sales.
- Actively contributed to weekly team meetings; shared performance insights, customer feedback, and sales strategies while collaborating on goals to improve team performance and store results.
- Maintained accurate sales records and documentation for store management; tracked transactions, interactions, and key metrics to support inventory management, reporting, and data-driven decisions.
Front Desk Receptionist/Sales Associate
Massage Envy Spa
Tualatin
03.2019 - 03.2020
- Successfully sold spa memberships and curated skincare products from the front desk; utilized product knowledge to offer tailored suggestions, upsold during client interactions, and supported revenue targets while maintaining a welcoming and professional atmosphere.
- Welcomed clients with genuine warmth and professionalism; actively fostered a supportive and approachable environment that strengthened client relationships, improved communication flow, and complemented operational efficiency.
- Administered appointment scheduling via specialized company software; maintained up-to-date calendars by aligning client needs with team availability, resolved conflicts promptly, and provided professional front-desk support to facilitate efficient operations and strong client relationships.
- Processed payments for retail sales and client services; executed accurate transactions across multiple methods, maintained detailed records, and ensured smooth front-desk operations and high customer satisfaction.
- Reconciled end-of-day cash drawer by counting and verifying all transactions (cash, card, and other methods), resolving variances, and preparing secure deposits and reports per company policies.
- Tracked inventory for office supplies; conducted regular stock audits, placed replenishment orders, and coordinated delivery verification to maintain efficient front-office operations.
Education
High School Diploma -
Tigard High School
Tigard, OR04-2021
Skills
- Operations and dispatch leadership
- Logistics coordination
- Scheduling and route optimization
- QuickBooks online
- Project management
- Regulatory compliance (ODOT, permits)
- Budgeting and finance
- Client/vendor relations
- Executive team leadership
- Microsoft Excel (Data Tracking & Reporting)
- Point-of-Sale Systems
- Remote Collaboration & Self-Motivation
- Attention to Detail & Error Prevention
Timeline
Operations Dispatch Lead
ACS Testing, Inc.
07.2022 - Current
Sales Associate
Ashley Furniture Homestore
03.2021 - 07.2022
Front Desk Receptionist/Sales Associate
Massage Envy Spa
03.2019 - 03.2020
High School Diploma -
Tigard High School