Madelyn Delfavero
Aldie,VA
Summary
Dynamic and engaging professional with a proven track record at Salamander Resort, excelling in customer service and effective communication. Recognized for resolving guest complaints and enhancing their experience, while collaborating with team members to maintain high standards. Skilled in decision-making and fostering a welcoming atmosphere in fast-paced environments, looking to expand capabilities.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Salamander Resort
Middleburg, VA
05.2022 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Directed patrons to lounges and waiting areas.
- Took reservations from patrons by phone or online.
- Assisted staff by serving food and beverages or bussing tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Support Staff Member
Stone Tower Winery
Leesburg, VA
09.2021 - 05.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Checked all dishes before delivering them to ensure quality standards were met.
Education
BBA - Marketing
James Madison University
Harrisonburg, VA05-2027
Skills
- Effective communication
- Customer service
- Problem solving
- Team collaboration
- Warm and friendly
- Professional attitude
- Guest engagement
- Decision-making
Timeline
Restaurant Hostess
Salamander Resort
05.2022 - Current
Support Staff Member
Stone Tower Winery
09.2021 - 05.2022
BBA - Marketing
James Madison University
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