Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madelyn Duncan

Marion ,NC

Summary

Dynamic customer service leader with a proven track record at Roses Discount Store, enhancing satisfaction through effective issue resolution and employee training. Skilled in multi-tasking and time management, I foster a culture of excellence, driving operational efficiency and customer loyalty while mentoring teams to achieve outstanding service delivery.

Overview

4
4
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
Marion, NC
10.2023 - Current
  • Supervised cashiers, ensuring accurate transactions and adherence to company policies.
  • Trained new staff on register operations and customer service best practices.
  • Monitored cash flow, balancing drawers at the beginning and end of shifts.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience.

Customer Service Manager

Roses Discount Store
Marion, NC
08.2022 - 09.2023
  • Led customer service team to enhance satisfaction through effective issue resolution.
  • Developed and implemented training programs for new staff on service protocols.
  • Analyzed customer feedback to identify areas for service improvement and operational efficiency.
  • Coordinated daily operations to ensure seamless service delivery across store locations.
  • Mentored junior staff, fostering a culture of excellence in customer interactions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Associate of Science -

McDowell Technical Community College
Marion, NC
05.2024

Associate of Arts -

McDowell Technical Community College
Marion, NC
05.2024

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Multi-tasking skill
  • Employee training
  • Adaptability and dependability
  • Customer service management
  • Punctuality
  • Team leadership

Accomplishments

Rewarded employee of the year at Lowe’s Home Improvement Jan-2026

Timeline

Head Cashier

Lowes Home Improvment
10.2023 - Current

Customer Service Manager

Roses Discount Store
08.2022 - 09.2023

Associate of Science -

McDowell Technical Community College

Associate of Arts -

McDowell Technical Community College