Madelyn Ferrera
Chandler ,AZ
Summary
Talented, uplifting individual! I would describe myself as eager to learn/grow, trustworthy, natural leader, and can take charge in any situation! I have worked many years in the restaurant industry from Host to Server to Team Leader to Assistant General Manager. Along the way I have also been a Bartender, a Life guard, a Pre School Teacher, and even a trusted house sitter for many repeat clients.
Overview
6
6
years of professional experience
Work History
Sever & Bartender
Sophias Kitchen
Scottsdale, AZ
09.2023 - Current
- Increased customer satisfaction by providing excellent service
- Contributed to a positive work environment through effective teamwork and communication with collogues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Enhanced customer wine knowledge, wine tastings and presentations
- Serve up to 14 tables at once using a Toast tablet
- Serving Private events up to 150 people, pouring wines, taking cocktail orders, making cocktails
- Talking to Hosts of private events, organizing the food and drink menu, recommending better options, upselling wines
Server
Butters Pancakes & Cafe
Scottsdale, AZ
01.2023 - 09.2023
- Cultivated a professional work environment
- Increased sales significantly by upselling higher-end products to 8 tables at a time.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable service from 6am-3pm
- Worked flexible schedule and extra shifts to meet business needs, usually worked everyday. 3 days off a month
- Upheld strict regulations with food quality, presentation, service, and ambiance.
Assistant General Manager
IHOP
Queen Creek, AZ
08.2020 - 01.2023
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately, prepared deposits, invoices, and inventory.
- Opened 24 hours a day, constantly doing dishes, cleaning, cooking, taking phone calls, table touches, server checkouts, bathrooms, food prepping.
- Motivated, trained and disciplined employees to better there performance.
- Created all employee schedules
- Promoted positive atmosphere and went above and beyond to guarantee each customer received great food and service.
- Interviewed and Trained each individual. Created a server Quiz to help train
Bar Manager
Bourbon Jacks Bar & Grill
Chandler, AZ
05.2021 - 04.2022
- Closed out cash register and prepared cashier report at close of business.
- Weekend brunch bartender
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Checked ID and verified bar guests were of legal age.
- Decreased waste, following strict recipes and drink measurement protocol.
- Poured and prepared mixed drinks at high volume for 10 plus hours
Server
Rigatonys Italian
Tempe, AZ
03.2018 - 06.2020
- Assisted managers with quickly resolving service- and food-related issues.
- Provided outstanding service to create memorable moments for guests.
- Shared knowledge of menu items and flavors, enabling customers to make decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
- In charge of all phones, take-out orders including all Catering orders.
Education
No Degree - Nursing
Maricopa Community Colleges - Mesa Community College
Mesa, AZNo Degree - Nursing
Chandler Gilbert Community College
Chandler, AZHigh School Diploma -
Perry High School
Gilbert, AZ05.2018
Skills
- Menu Memorization
- Order Accuracy
- Waiting Tables
- Natural Leadership
- Adaptable and Flexible
- Guest Satisfaction
- Good Under Pressure
- Liquor, Beer and Wine Knowledge
- Food Preparation and Safety
- Servsafe Certified
- Health Code Compliance
- Following Supervisor Instructions
Timeline
Sever & Bartender
Sophias Kitchen
09.2023 - Current
Server
Butters Pancakes & Cafe
01.2023 - 09.2023
Bar Manager
Bourbon Jacks Bar & Grill
05.2021 - 04.2022
Assistant General Manager
IHOP
08.2020 - 01.2023
Server
Rigatonys Italian
03.2018 - 06.2020
No Degree - Nursing
Maricopa Community Colleges - Mesa Community College
No Degree - Nursing
Chandler Gilbert Community College
High School Diploma -
Perry High School
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