Madelyn Gray
Tallahassee
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
05.2021 - Current
- Monitored staff performance to ensure quality standards were met.
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits
- Analyzed sales data to identify trends and areas for improvement.
Receptionist
Autumn Nucci Salon
05.2023 - 06.2024
- Ensured all areas of the salon were clean and organized at all times.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
Education
Associate of Arts - Criminology
Tallahassee Community College
Tallahassee, FL08-2025
High School Diploma -
Windermere High
Windermere, FL05.2022
Skills
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Energetic and enthusiastic
- Leadership
Certification
- Food safe Certified
Timeline
Receptionist
Autumn Nucci Salon
05.2023 - 06.2024
Shift Manager
Starbucks
05.2021 - Current
Associate of Arts - Criminology
Tallahassee Community College
High School Diploma -
Windermere High