Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Madelyn Hensel

Denver,CO

Summary

Shift supervisor with extensive experience in customer service and employee training. Demonstrated ability to enhance teamwork and improve operational efficiency in high-pressure settings. Committed to driving positive results and optimizing team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Daily Wag
Denver, CO
05.2022 - Current
  • Supervised daily operations to maintain workflow efficiency and staff productivity.
  • Trained new employees on safety protocols and operational procedures.
  • Facilitated a positive work environment through active engagement with team members.
  • Resolved customer inquiries and service-related issues in a timely manner.
  • Implemented maintenance schedules for equipment upkeep and cleanliness.
  • Communicated job duties, expectations, and policies clearly to all employees.
  • Completed opening and closing tasks to support seamless business operations.
  • Conducted regular health checks on dogs and monitored behavior during interactions.

Sales Associate

Forever 21
Lakewood, Colorado
09.2021 - 06.2022
  • Delivered exceptional customer service by assisting customers with product selection and inquiries.
  • Organized visual displays to enhance store aesthetics and attract customer attention.
  • Processed transactions accurately using point-of-sale systems, ensuring quick service.
  • Trained new associates on store policies and standards for customer service excellence.
  • Responded to incoming calls, providing information about products and services.
  • Maintained comprehensive knowledge of merchandise, prices, and store policies.
  • Performed cashier duties, including accepting payments and issuing receipts.
  • Assisted customers in finding specific products, offering advice on sizing and styling.

Education

BBA - Marketing, Human Resource, Music in Business

Colorado State University
Fort Collins, CO
05-2027

Skills

  • Customer service
  • Team building
  • Employee training
  • Visual merchandising
  • Project management
  • Communication skills
  • Time management
  • Conflict resolution

Certification

City of Moreton Bay Careers in Tourism: Event Operations Job Simulation on Forage

July 2025

  • Completed a job simulation that enabled me to explore what it's like to work event operations in the tourism industry.
  • Learned how to structure effective communications.
  • Gained an understanding of the purpose of a run sheet and how to develop one.

References

References available upon request.

Timeline

Shift Supervisor

Daily Wag
05.2022 - Current

Sales Associate

Forever 21
09.2021 - 06.2022

BBA - Marketing, Human Resource, Music in Business

Colorado State University

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