Madelyn Hopper
Ridgefield
Summary
Hello! I am a customer-focused professional with experience in barista service and administrative support. I am skilled in multitasking, communication, customer relations, cash handling, scheduling, and maintaining fast-paced environments. I am reliable, detail-oriented, and experienced in providing excellent service to students and guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Ecola Bible College
Cannon Beach
09.2025 - 05.2026
- Assisted with daily administrative tasks, including answering phones, scheduling school tours, and organizing documents.
- Welcomed prospective students, parents, and visitors in a professional and friendly manner.
- In charge of giving tours to prospective students and family members.
- Applied effective communication and interpersonal skills to build rapport with students and parents.
- Handled confidential information with professionalism and discretion.
- Conducted engaging tours for diverse groups.
- Answered questions and provided information to enhance the visitors' experience.
Concierge
Ilani Casino
Ridgefield
01.2024 - 12.2024
- Managed phone calls, emails, and in-person inquiries to enhance guest experience.
- Arranged bookings for restaurants, events, and other guest accommodations within the Casino.
- Handled guest complaints and resolved issues promptly to maintain high satisfaction levels.
- Maintained confidentiality and professionalism while assisting the VIP and high-profile guests staying in the hotel.
- Supported front desk operations, facilitating smooth check-in and check-out processes.
Barista
The Birds and the Beans
Ridgefield
06.2022 - 01.2024
- Prepared coffee, tea, and other beverages while maintaining consistent quality and presentation.
- Provided friendly customer service in a more fast-paced environment.
- Handled customers' questions and worked to resolve concerns professionally.
- Maintained cleanliness and organization in the workspace, as well as restocking inventory.
- Followed food safety rules, sanitation, and health regulations.
- Routinely opened and closed the coffee shop, including cleaning, cash handling, and preparation tasks.
Education
Associate of Science - Environmental Science
Clark College
Vancouver, WA06-2024
Skills
- Customer Service
- Administrative Support
- Organization and Time Management
- Cash Handling and POS Systems
- Phone etiquette
- Guest relations
- Beverage service
- Reliability and Punctuality
Certification
- Medical Assistant
- CPR Certified
- Food handlers Card
Accomplishments
- Excellence in Service-Outstanding Contributions to the field of Public Works in Cannon Beach, Oregon.
Timeline
Office Assistant
Ecola Bible College
09.2025 - 05.2026
Concierge
Ilani Casino
01.2024 - 12.2024
Barista
The Birds and the Beans
06.2022 - 01.2024
Associate of Science - Environmental Science
Clark College