Madelyn Mallein

• Acted as primary liaison for clients, managing inquiries and delivering timely updates.
• Handled high volume of client requests, guaranteeing effective service delivery.
• Coordinated technician scheduling and dispatching to boost efficiency and minimize wait times.
• Addressed service issues effectively, resulting in improved customer satisfaction ratings.
• Strengthened client trust through regular follow-ups for feedback and resolution of concerns.
• Facilitated streamlined communication across service departments, reducing errors significantly.
• Inputted and organized data into database system to enhance operational accuracy.
• Implemented new processes aimed at optimizing overall workflow efficiency.

Executive Assistant

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.