Madelyn Parks
Louisville,KY
Summary
Program and operations professional with experience leading youth-focused programs, supervising and developing staff, coordinating daily operations, building family and community relationships, and using performance data to improve programs and achieve organizational goals. Experienced in recruitment, onboarding, training, program coordination, community outreach, customer relations, budgeting, scheduling, and compliance. Bachelor's degree in Integrative Studies with a focus in Education, English, and Human Services and a minor in Social Justice.
Overview
1
1
Certification
6
6
years of professional experience
Work History
General Manager
Aqua-Tots Swim School
Louisville, KY
03.2026 - Current
- Led daily operations of a high-volume youth program serving children and families, ensuring effective workflows, quality service delivery, and organizational standards.
- Lead, coach, and develop front desk, program, and leadership staff through ongoing feedback, training, and performance development.
- Oversee hiring, candidate selection, onboarding, training, scheduling, and performance management.
- Analyze enrollment, revenue, customer satisfaction, conversion, labor, and other performance metrics to identify opportunities and develop action plans.
- Monitored budgets, labor costs, and operational performance, aligning resources with organizational goals.
- Plan and coordinate staff development activities, events, and initiatives that support team culture and program effectiveness.
- Resolved escalated family concerns, fostering strong relationships and ensuring positive participant experiences.
- Ensure compliance with safety, cleanliness, operational, and organizational standards.
- Coordinated community outreach and grassroots engagement initiatives, enhancing relationships and boosting program participation.
- Recruit families and prospective employees through community events, local engagement, outreach, and marketing initiatives.
- Support drowning prevention education and water-safety advocacy within the community.
Swim School Manager (General Manager)
Bear Paddle Swim School
Louisville, KY
03.2025 - 03.2026
- Led day-to-day operations for a high-volume youth program serving children and families.
- Supervised, trained, and developed staff and assistant managers through coaching, performance feedback, and ongoing skill development.
- Managed administrative functions including payroll, billing, scheduling, enrollment, and reporting.
- Planned and coordinated youth programs, events, and enrichment activities while managing logistics, communication, and staffing to enhance participant engagement.
- Led the full hiring and onboarding process, including candidate screening, interviewing, selection, orientation, and training.
- Communicated with families regarding questions, concerns, student progress, and service needs while strengthening trust and engagement.
- Analyzed operational data, enrollment trends, and program performance to drive process improvements and support program growth initiatives.
- Maintained safe, organized a safe, organized program environment ensuring compliance with child-safety protocols and organizational policies to protect well-being of participants.
- Oversaw inventory, purchasing, and vendor coordination to maintain effective program operations.
Lessons Experience Manager
Bear Paddle Swim School
Florence, KY
05.2024 - 04.2025
- Oversaw daily program operations to enhance participant engagement and ensure quality service delivery aligned with financial goals.
- Coordinated youth program schedules to maintain consistent implementation of program standards and improve overall participant experience.
- Supervised and supported instructor training and professional development.
- Communicated with families to provide updates on participant progress and address questions, fostering supportive relationships.
- Built positive relationships with children, families, and staff to support engagement and continued participation.
Resident Assistant & Facilities Assistant
Northern Kentucky University Housing
Highland Heights, KY
07.2021 - 05.2023
- Led student programs and activities designed to build community and engagement.
- Facilitated communication between University Housing and students to foster an inclusive residential community.
- Communicated and enforced policies while addressing student needs and concerns.
- Coordinated day-to-day facility operations and inventory management with maintenance teams.
Lifeguard Supervisor & Lead Swim Instructor
Northern Kentucky University Campus Recreation
Highland Heights, KY
10.2020 - 04.2022
- Trained and supported staff, ensuring compliance with facility regulations and safety standards.
- Supervised staff and delegated responsibilities to ensure safe and effective program operations.
- Delivered instruction to participants of varying ages and skill levels while communicating effectively with families.
- Maintained water quality to uphold safety standards and promote a secure environment. and facility safety.
- Supported team morale and effective staff communication.
Education
Bachelor of Arts - Integrative Studies
Northern Kentucky University
Highland Heights, KY08-2024
Skills
- Program management
- Youth Program Development
- Recruitment and onboarding
- Employee training
- Staff development
- KPI analysis
- Process Improvement
- Budget & Labor Management
- Scheduling & Administration
- Community Outreach & Engagement
- Community engagement
- Partnership Development
- Family & Client Relations
- Program Event Management
- Safety & Compliance
- Relationship Building
Certification
Certified Pool Operator (CPO)
CAMPUS LEADERSHIP & INVOLVEMENT
- Norse Support Council — Northern Kentucky University
- Supported programs and initiatives connected to the Office of LGBTQA+ Student Initiatives.
- Contributed to the development and success of programs serving the campus community.
- Northern Kentucky University
- Peer Support Training
- Received training to serve as an initial point of contact for students experiencing personal or emotional challenges.
- Developed skills in brief intervention, supportive communication, and connecting students with campus resources.
Timeline
General Manager
Aqua-Tots Swim School
03.2026 - Current
Swim School Manager (General Manager)
Bear Paddle Swim School
03.2025 - 03.2026
Lessons Experience Manager
Bear Paddle Swim School
05.2024 - 04.2025
Resident Assistant & Facilities Assistant
Northern Kentucky University Housing
07.2021 - 05.2023
Lifeguard Supervisor & Lead Swim Instructor
Northern Kentucky University Campus Recreation
10.2020 - 04.2022
Bachelor of Arts - Integrative Studies
Northern Kentucky University