Madelyn Petty
Georgetown,KY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2027
2027
years of professional experience
Work History
Bartender
Live Action Bar and Grill
Georgetown, KY
2026 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Tour Guide
Bluegrass Distillers
Lexington, KY
2022 - 2023
- Guided groups through distillery tours, providing engaging narratives on production processes and history.
- Assisted in visitor engagement by answering questions and providing information about products and services.
- Maintained cleanliness and organization of tour areas to enhance guest experience and safety.
- Collaborated with team members to develop new tour routes, improving visitor satisfaction ratings.
- Trained new staff on tour protocols and customer service best practices, fostering a collaborative environment.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Tour Guide
Boone Creek Outdoors
Lexington, KY
2021 - 2023
- Built personal relationships with guests to promote positive experiences.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
Bartender
LexLive
Lexington, KY
2021 - 2022
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Assisted in managing inventory, tracking supplies, and restocking as needed.
- Engaged with customers to provide exceptional service and enhance their experience.
- Trained new staff on bar operations, service techniques, and company standards.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
Home Care Companion
Recovery Care
Lexington, KY
2020 - 2021
- Provided compassionate support to clients with daily living activities, enhancing their quality of life.
- Assisted clients with personal hygiene and grooming, ensuring comfort and dignity.
- Implemented strategies to improve client mobility and independence through tailored exercises and activities.
- Provided transportation for clients to appointments, errands, and social engagements to promote social interaction and community involvement.
- Enhanced client mental stimulation by engaging in intellectually stimulating activities such as puzzles, games, or reading materials together.
- Supported clients'' emotional well-being through compassionately listening to their concerns, validating their feelings, and offering reassurance during times of anxiety or stress.
- Maintained a safe and comfortable environment for clients by performing light housekeeping tasks and organizing living spaces.
Bar Manager
Shaking Seafood and Wings
Lexington, KY
2019 - 2021
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Developed and implemented drink specials, enhancing customer engagement and sales.
- Trained staff on bartending techniques and customer service protocols to improve efficiency.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Key Holder
Sun Tan City
Georgetown, KY
2015 - 2017
- Assisted in daily operations, ensuring compliance with safety protocols and customer service standards.
- Maintained inventory levels, restocking products to meet customer demand effectively.
- Operated POS system for transactions, processing sales accurately and efficiently.
- Trained new team members on operational procedures and customer service best practices.
- Monitored equipment functionality, reporting issues to management for timely resolution.
- Engaged customers to provide personalized service, enhancing overall satisfaction and loyalty.
- Implemented effective merchandising strategies to promote products and drive sales growth.
- Collaborated with team members to optimize workflow and improve store efficiency.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
Server
Rooster's
Georgetown, KY
2013 - 2015
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Processed transactions efficiently using point-of-sale system, ensuring accuracy in billing.
- Adapted quickly to changing customer demands during peak hours, maintaining composure under pressure.
- Recommended menu items based on guest preferences, contributing to increased sales and satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Point of Sale Associate
Rue 21
Georgetown, KY
2012 - 2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system for efficient transaction processing and accurate cash management.
- Maintained organized merchandise displays to optimize sales opportunities and improve store aesthetics.
- Collaborated with team members to ensure timely restocking of inventory on sales floor.
- Resolved customer issues promptly, ensuring satisfaction and fostering repeat business.
- Executed daily cleaning and maintenance tasks to uphold store appearance standards.
- Trained new associates on operational procedures and customer service best practices for seamless integration into team.
Associate
GADDCO
Campbellsville, KY
2011 - 2012
- Operated production machinery, ensuring optimal performance and adherence to safety protocols.
- Monitored equipment for malfunctions and performed basic troubleshooting as needed.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Education
Bachelor of Arts - Anthropology
University of Kentucky
Lexington, KY12-2026
Bachelor of Arts -
Citizen's Police Academy
Georgetown, KY2025
Bachelor of Arts - CNA
KY Healthcare Training
Lexington, KY2020
Associate of Arts - Anthropology
Bluegrass Community And Technical College
Lexington, KY2018
Skills
- Strong multitasking
- Customer service
- Patience and tolerance
- Team player attitude
- Service-oriented mindset
- Hospitality service expertise
- Performance improvement
- Anticipating guest needs
- Hospitality and accommodation
- Courteous
- Fast learner
- Honest and dependable
- Hospitality and guest service
- Teamwork and professionalism
- Collaboration and teamwork
- Calm and composed
- Issue resolution
Timeline
Bartender
Live Action Bar and Grill
2026 - Current
Tour Guide
Bluegrass Distillers
2022 - 2023
Tour Guide
Boone Creek Outdoors
2021 - 2023
Bartender
LexLive
2021 - 2022
Home Care Companion
Recovery Care
2020 - 2021
Bar Manager
Shaking Seafood and Wings
2019 - 2021
Key Holder
Sun Tan City
2015 - 2017
Server
Rooster's
2013 - 2015
Point of Sale Associate
Rue 21
2012 - 2013
Associate
GADDCO
2011 - 2012
Bachelor of Arts - Anthropology
University of Kentucky
Bachelor of Arts -
Citizen's Police Academy
Bachelor of Arts - CNA
KY Healthcare Training
Associate of Arts - Anthropology
Bluegrass Community And Technical College