Madelyn Picka
Prior Lake,MN
Summary
My career goal is to obtain a position that utilizes my excellent customer service experience and challenges me to learn new skills.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
Schatz Real Estate Group
Hopkins, MN
08.2020 - Current
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Planned and coordinated open house events to move properties.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Maintained current and accurate CRM database of prospective customers.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Desktop Analyst
Piper Jaffray
Minneapolis, MN
01.2017 - Current
- Responsible for taking incoming customer requests for new and replacement equipment such as desktops, laptops, monitors, phones, mobile devices, network access, applications, software, etc for all Piper Jaffray employees
- Track software in FITS, assign open licenses and work with technicians to add/remove software packages from machines
- Responsible for terming all employees, disabling accounts, reaching out to vendors to restrict access to certain applications
- Run Cbacks, copy IDrives, archive Outlook mailboxes, forward emails of termed users to employees requesting information
- Manage all incoming technology requests for Piper employees and distribute them to designated groups, including distribution list requests, managing access to drives, access to external websites, and purchasing.
Salon Manager
Lavish Salon & Spa
Wayzata, MN
12.2019 - 02.2021
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Scheduled employees and oversaw customer appointment calendar.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Handled staff development, budgeting and supply ordering.
Client Care Coordinator
Schatz Real Estate Group
Hopkins, MN
08.2018 - 08.2020
- Completed required paperwork and followed up on missing information.
- Used company database to track client interactions, applications and service problems.
- Created and updated client records by entering general data, services provided and invoice information.
- Used telephone, email and web chat services to answer customer questions.
- Effectively managed busy schedule using time-blocking techniques, productivity strategies and Top Producer calendar to book meetings and appointments.
Colorist
Estetica Salon & Spa, Stylists
St. Paul, MN
11.2015 - 01.2017
Server
Cowboy Jacks
Bloomington, MN
09.2012 - 08.2016
- Provided customers with excellent service in a high volume, fast-paced environment
- Achieved sales goals between $1000-$2500 per night
- Completed and passed menu and customer service tests.
Sales / Support Staff
04.2015 - 11.2015
- Passed a vigorous year of New Talent training, graduated in September 2016 to Junior Stylist
- Consistently met pre-booking and costumer retention goals
- Exceeded monthly benchmarks for product and service sales goals
- Continuously gained and maintained clients by building trusting relationships
Receptionist
Lori’s Salon and Day Spa
River Falls, WI
05.2012 - 09.2012
- Successfully booked appointments, and checked guests in and out using Salon Pro
- Maintained a balanced drawer
- Organized product shelves, folded laundry and maintained a organized and neat working space
Teller
Associated Bank
River Falls, WI
11.2010 - 09.2012
- Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers
- Excellent cash drawer balancing record
- Promote and advise customers on the bank's products and services
- Consistently met goals and objectives
- Received special recognition for customer service and fraud detection
- Coordinated bank employees activities for a community festival and special promotions.
Server/Bartender
The West Wind Supper Club
River Falls, WI
05.2007 - 04.2012
- Provided customers with superior service to ensure their comfort in an upscale restaurant
- Achieved net sales averaging between $3,000 and $4,000 per week
- Started as a busser, promoted to hostess, service bar, bar tender, catering
- Worked special events such as weddings and community festivals.
Intern
The River Falls Chamber of Commerce
River Falls, WI
10.2009 - 12.2009
- Worked with members and visitors to answer questions about the community and the Chamber
- Packaged and organized mailings and other miscellaneous goods
- Worked on projects using Excel, Word, and other software
- First point of contact for visitors and residents looking for community and business information.
Education
Real Estate
Kaplan
Minneapolis, MN08.2020
The Aveda Institute
06.2014
Chippewa Valley Technical College
03.2012
Wisconsin Responsible Beverage Course Wisconsin Bartending License Bank Teller Certification 1, included workshops on customer service, fraud prevention, policies and procedures -
River Falls High School
06.2009
Skills
- Client Relations
- Attention to Detail
- Adaptability and Flexibility
- Verbal and Written Communication
- Lead Follow up
- Buyer and Seller Representation
- MLS Data Entry and Maintenance
- Property Research
- Analytical and Logical Thinking
- Value Estimation
- Purchase Agreement Writing
Timeline
Real Estate Agent
Schatz Real Estate Group
08.2020 - Current
Salon Manager
Lavish Salon & Spa
12.2019 - 02.2021
Client Care Coordinator
Schatz Real Estate Group
08.2018 - 08.2020
Desktop Analyst
Piper Jaffray
01.2017 - Current
Colorist
Estetica Salon & Spa, Stylists
11.2015 - 01.2017
Sales / Support Staff
04.2015 - 11.2015
Server
Cowboy Jacks
09.2012 - 08.2016
Receptionist
Lori’s Salon and Day Spa
05.2012 - 09.2012
Teller
Associated Bank
11.2010 - 09.2012
Intern
The River Falls Chamber of Commerce
10.2009 - 12.2009
Server/Bartender
The West Wind Supper Club
05.2007 - 04.2012
Real Estate
Kaplan
The Aveda Institute
Chippewa Valley Technical College
Wisconsin Responsible Beverage Course Wisconsin Bartending License Bank Teller Certification 1, included workshops on customer service, fraud prevention, policies and procedures -
River Falls High School
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