Madelyn Rambeaut
Houston,TX
Summary
Dynamic professional with extensive experience in team leadership and customer service. Known for fostering strong client relationships and delivering exceptional customer experiences. Committed to training and developing staff for optimal performance and satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Sales Associate
Hand & Stone Massage And Facial Spa
The Woodlands, TX
07.2022 - Current
- Led team in achieving sales targets through effective customer engagement and relationship building.
- Trained and mentored new associates on product knowledge and sales techniques to enhance team performance.
- Implemented promotional strategies to increase service awareness and drive client appointments.
- Analyzed customer feedback to identify improvement areas in service delivery and client satisfaction.
- Collaborated with management to develop training programs that improved staff skills and operational efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall client experience and retention rates.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Assistant Teacher
Spell Well Montessori School
Spring, TX
06.2021 - 06.2022
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Facilitated small group activities to promote collaboration and social skills among students.
- Assisted lead teacher in classroom management and maintaining a positive learning environment.
- Monitored student progress and provided personalized feedback to support academic growth.
- Collaborated with parents to communicate student achievements and address developmental concerns.
- Supported special needs students by adapting lessons to meet diverse learning requirements.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
Event Planner
Sign Gypsies
Houston, TX
04.2020 - 08.2020
- Coordinated logistics for events, ensuring seamless execution of schedules and vendor arrangements.
- Developed creative event concepts that aligned with client visions and branding goals.
- Managed client communications, fostering strong relationships to enhance customer satisfaction.
- Oversaw budgeting processes, tracking expenses to maintain financial efficiency throughout events.
- Analyzed post-event feedback to identify areas for improvement and enhance future event experiences.
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
Restaurant Hostess
Perrys Steakhouse & Grille
Spring, TX
08.2019 - 04.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with servers to streamline communication and enhance service flow.
- Monitored dining area, promptly addressing guest needs and concerns.
- Implemented strategies to improve wait times during peak hours, enhancing guest satisfaction.
- Coordinated special events, managing logistics to ensure seamless execution.
- Developed relationships with regular patrons, fostering loyalty and repeat visits.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Associate of Science - Nursing
Lone Star College
Houston, TX10.2025
High School Diploma -
Klein Collins High School
Spring, TX06.2019
Skills
- Customer service
- Teamwork and collaboration
- Client relationship management
- Mentoring and training
- Relationship building
- Customer care
- Staff supervision
- Positive customer experience
- Persistent and resilient
- Goal oriented
- Team leadership
- Staff training and development
Timeline
Lead Sales Associate
Hand & Stone Massage And Facial Spa
07.2022 - Current
Assistant Teacher
Spell Well Montessori School
06.2021 - 06.2022
Event Planner
Sign Gypsies
04.2020 - 08.2020
Restaurant Hostess
Perrys Steakhouse & Grille
08.2019 - 04.2020
Associate of Science - Nursing
Lone Star College
High School Diploma -
Klein Collins High School