Madelyn Reid
Bloomington,IN
Summary
Enthusiastic about providing safe, quality experiences during large-scale events. Years of knowledge and experience gained through events and leadership roles. Committed to balancing employee, volunteer, and client needs in a comprehensive manner. Demonstrates the ability to handle additional responsibilities, as evidenced through previous work opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
McAlister's Deli
Bloomington , IN
05.2019 - Current
- Assisted in training new employees on shift operations.
- Facilitates, makes, and delivers catering orders on a weekly basis.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Handled emergency situations and customer concerns with composure, and in accordance with company guidelines.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Student Manager
IU Auditorium
Bloomington , IN
08.2021 - 07.2023
- Collaborated with security personnel to address any safety concerns or emergencies.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Operated audio-visual equipment to support event presentations and entertainment.
- Managed registration tables, efficiently processing attendee check-ins and distributing materials.
- Provided customer service assistance before, during, and after events.
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
Ride Operator
Cedar Point Amusement Park
Sandusky, OH
05.2022 - 08.2022
- Ensured safety of guests by enforcing ride and park policies.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Conducted daily inspections of ride equipment and machinery for potential safety hazards.
Education
High School Diploma -
Zionsville Community High School
Zionsville, IN06-2021
Bachelor of Arts - Tourism, Hospitality And Event Management
Indiana University, Bloomington
Bloomington, INSkills
- Event management
- Customer service
- Team building
- Conflict resolution
- Safety management
- Training new employees
Certification
- First Aid and CPR (RedCross)
- Crowd Manager Certification (IAOFC)
- Diversity, Equity and Inclusion Certification (OSHA)
- Food Manager Certification (ServSafe)
- Alcohol and Serving Certification (Indiana ATC)
Timeline
Ride Operator
Cedar Point Amusement Park
05.2022 - 08.2022
Student Manager
IU Auditorium
08.2021 - 07.2023
Shift Leader
McAlister's Deli
05.2019 - Current
High School Diploma -
Zionsville Community High School
Bachelor of Arts - Tourism, Hospitality And Event Management
Indiana University, Bloomington