Dynamic professional with strong customer service skills. Experienced in team leadership and conflict resolution, enhancing customer experiences and operational efficiency.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Shift Leader
Miniso
Atlanta, GA
11.2024 - Current
Supervised daily store operations and ensured team adherence to policies.
Trained new staff on customer service standards and product knowledge to enhance customer experience.
Implemented visual merchandising strategies to improve product visibility and attract customer interest.
Managed inventory levels and organized stockroom to ensure efficient product access.
Guest Relations Supervisor
Six Flags White Water
Marietta, Georgia
04.2021 - 10.2024
Implemented procedures to address guest inquiries and resolve complaints efficiently.
Trained staff on customer service protocols and conflict resolution techniques to enhance guest satisfaction.
Coordinated team schedules to maintain optimal coverage during peak times, improving response times to guest needs.
Generated daily reports on occupancy, revenue, and other relevant data to inform strategic decision-making.
Sales Associate
Urban Outfitters
Dunwoody, Georgia
10.2023 - 05.2024
Guided customers in selecting merchandise to enhance shopping experience and increase satisfaction.
Executed accurate transactions using point-of-sale systems while efficiently managing cash register duties.
Created and maintained visual displays that aligned with brand standards and highlighted seasonal promotions.
Sales Associate
Gap
Marietta, Georgia
09.2022 - 04.2023
Engaged in sales techniques and promotional events to contribute to team goals.
Processed sales, returns, exchanges, and refunds in accordance with company policies, ensuring customer satisfaction.
Ensured store cleanliness and organization by collaborating with team members throughout the day.
Education
Bachelor of Science - Nursing
Emory University
Atlanta, GA
05-2028
Skills
Inventory management
Money handling
Team leadership
Customer service
Conflict resolution
Effective communication
Staff training
Certification
Basic Life Support - American Heart Association, Issued March 2026