Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madelyn Riordan

Roswell,GA

Summary

Dynamic professional with strong customer service skills. Experienced in team leadership and conflict resolution, enhancing customer experiences and operational efficiency.

Overview

5
5
years of professional experience
3
3
Certifications

Work History

Shift Leader

Miniso
Atlanta, GA
11.2024 - Current
  • Supervised daily store operations and ensured team adherence to policies.
  • Trained new staff on customer service standards and product knowledge to enhance customer experience.
  • Implemented visual merchandising strategies to improve product visibility and attract customer interest.
  • Managed inventory levels and organized stockroom to ensure efficient product access.

Guest Relations Supervisor

Six Flags White Water
Marietta, Georgia
04.2021 - 10.2024
  • Implemented procedures to address guest inquiries and resolve complaints efficiently.
  • Trained staff on customer service protocols and conflict resolution techniques to enhance guest satisfaction.
  • Coordinated team schedules to maintain optimal coverage during peak times, improving response times to guest needs.
  • Generated daily reports on occupancy, revenue, and other relevant data to inform strategic decision-making.

Sales Associate

Urban Outfitters
Dunwoody, Georgia
10.2023 - 05.2024
  • Guided customers in selecting merchandise to enhance shopping experience and increase satisfaction.
  • Executed accurate transactions using point-of-sale systems while efficiently managing cash register duties.
  • Created and maintained visual displays that aligned with brand standards and highlighted seasonal promotions.

Sales Associate

Gap
Marietta, Georgia
09.2022 - 04.2023
  • Engaged in sales techniques and promotional events to contribute to team goals.
  • Processed sales, returns, exchanges, and refunds in accordance with company policies, ensuring customer satisfaction.
  • Ensured store cleanliness and organization by collaborating with team members throughout the day.

Education

Bachelor of Science - Nursing

Emory University
Atlanta, GA
05-2028

Skills

  • Inventory management
  • Money handling
  • Team leadership
  • Customer service
  • Conflict resolution
  • Effective communication
  • Staff training

Certification

Basic Life Support - American Heart Association, Issued March 2026

Timeline

Shift Leader

Miniso
11.2024 - Current

Sales Associate

Urban Outfitters
10.2023 - 05.2024

Sales Associate

Gap
09.2022 - 04.2023

Guest Relations Supervisor

Six Flags White Water
04.2021 - 10.2024

Bachelor of Science - Nursing

Emory University
Madelyn Riordan