Madelyn Rockwood
Flower Mound,TX
Summary
Enthusiastic leader eager to contribute to success through goal-driven dedication, attention to detail, and excellent entrepreneurship. Familiar with workflow optimization and knowledge to support both business and personal goals. Motivated to learn, grow and excel in the a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Hawaiian Bros - STINE Enterprises
10.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Shift Leader
Katie Berge - Nautical Bowls
02.2023 - 10.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Practiced proper safety and sanitation standards.
Crew Member
Craft Pies Pizza Company
06.2022 - 03.2023
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Offered every customer exceptional service and learned regular customers' preferences.
- Greeted and customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Weekend Staff
Winkids Sports And Learning Center
06.2022 - 11.2022
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Monitored all activities to maintain maximum level of safety.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
Education
High School Diploma -
Marcus High School
Flower Mound, TX12.2023
Skills
- Exceeding Customer Expectations
- Building Customer Loyalty
- Ability to Lift 40 Pounds
- Cash Register Operation
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- 24/7 Availability
- Energy and Physical Stamina
- Operational Processes
- Complaint Resolution
- Prioritization
Certification
Food Handler Certified
First Aid Certified
CPR Certified
TABC Certified
Timeline
Team Member
Hawaiian Bros - STINE Enterprises
10.2023 - Current
Shift Leader
Katie Berge - Nautical Bowls
02.2023 - 10.2023
Crew Member
Craft Pies Pizza Company
06.2022 - 03.2023
Weekend Staff
Winkids Sports And Learning Center
06.2022 - 11.2022
High School Diploma -
Marcus High School
Food Handler Certified
First Aid Certified
CPR Certified
TABC Certified
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