Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Sansone

Sharptown,MD

Summary

Dedicated Medical Assistant with a proven track record at Burke Dermatology, enhancing patient care through expert management of clinical documentation and direct patient care. Skilled in EMR/EHR and known for exceptional customer service, I significantly improved clinic efficiency and patient satisfaction. Demonstrates professionalism and compassion, ensuring high standards of healthcare.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Burke Dermatology
04.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Ophthalmic Medical Technician

Atlantic Retina Center
01.2021 - 04.2024
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Enhanced patient understanding and compliance with treatment regimens through clear and empathetic communication.
  • Identified issues during preliminary exam and addressed concerns with physician.

Head Hostess

Eden Restaurant
05.2018 - 09.2022
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Certificate - Certified Nursing Assistant

Sussex Technical High School
Georgetown, DE
05-2020

High School Diploma -

Sussex Technical High School
Georgetown, DE
05-2018

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Medical Terminology
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Reliable team player
  • CPR
  • Compassionate
  • Phlebotomy Techniques
  • Specimens collection and processing
  • Medical Procedures
  • Laboratory Specimen Collection
  • Professionalism and Ethics

Timeline

Medical Assistant

Burke Dermatology
04.2024 - Current

Ophthalmic Medical Technician

Atlantic Retina Center
01.2021 - 04.2024

Head Hostess

Eden Restaurant
05.2018 - 09.2022

Certificate - Certified Nursing Assistant

Sussex Technical High School

High School Diploma -

Sussex Technical High School

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Madelyn Sansone