Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Underwood

Madelyn Underwood

Hixson,TN

Summary

Motivated Business Finance major at the University of Tennessee at Chattanooga with four years of experience in the restaurant industry. Recognized for strong communication, organization, and teamwork skills developed through customer service and leadership roles. Actively involved in campus life through a sorority, coordinating and volunteering at multiple philanthropy events. Eager to continue building practical business experience while contributing positively to team and organizational goals.

Overview

3
3
years of professional experience

Work History

Restaurant Server

Texas Roadhouse
08.2025 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Suggested menu items to customers based on preferences.

Restaurant Server

Agave & Rye
03.2025 - 08.2025
  • Resolved customer concerns promptly to maintain satisfaction levels.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Restaurant Hostess

J. Alexander's Restaurant
05.2023 - 03.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation systems to optimize seating efficiency.
  • Coordinated waitlist procedures, enhancing guest flow during peak hours.
  • Assisted servers by communicating guest preferences and special requests.

Restaurant Hostess

Texas Roadhouse
05.2022 - 03.2023
  • Trained new host staff on operational standards and customer service protocols.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Science - Business Finance And Investments

The University of Tennessee At Chattanooga
Chattanooga, TN
05-2028

High School Diploma -

Chattanooga School For The Arts And Sciences
Chattanooga, TN
05-2024

Skills

  • Customer satisfaction
  • Cash handling
  • Professional appearance
  • Salesmanship
  • Detail-oriented
  • Organization
  • Guest service
  • Exceptional communication

Timeline

Restaurant Server

Texas Roadhouse
08.2025 - Current

Restaurant Server

Agave & Rye
03.2025 - 08.2025

Restaurant Hostess

J. Alexander's Restaurant
05.2023 - 03.2025

Restaurant Hostess

Texas Roadhouse
05.2022 - 03.2023

Bachelor of Science - Business Finance And Investments

The University of Tennessee At Chattanooga

High School Diploma -

Chattanooga School For The Arts And Sciences
Madelyn Underwood