Madelyn Webb
Cincinnati
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge ABA Therapy
03.2025 - Current
- Trained in ABA therapy and implements said therapy in a clinic setting
- Certified CPR training
- Used ReThink to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
Shift Lead
Chicken Salad Chick
03.2024 - 03.2025
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Archivists Assistant
Willard Library
03.2024 - 03.2025
- Helps patrons use the archives for their personal research
- Maintain the archives through organization and processing
Day Shift Manager
Kaman’s Photography at King’s Island
06.2021 - 03.2023
- Managed a team of five to stay on task and greet patrons with a friendly smile and to take sellable photos for families at a high stress area
- Learned valuable leadership skills and how to lead a team in stressful situations
Education
B.A. - Archeology & Writing
UNIVERSITY OF EVANSVILLE
Evansville, IN01.2024
Skills
- Adaptive team player
- Positive and professional
- Customer service
- Punctuality and reliability
- Problem-solving
- Friendly and outgoing
Leadership Experience
- PR and Editor, Mania Independent Literary Magazine, Evansville, IN, 09/22, 05/23, Edited and Copy Edited accepted submitted works., Ran Social Medias for Mania., Decided which submitted works would be in the magazine (fiction, nonfiction, etc.).
- Reporter/Writer, The Crescent, Evansville, IN, 03/22, 05/24, Writes articles for the Student Magazine to promote the University of Evansville.
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Hopebridge ABA Therapy
03.2025 - Current
Shift Lead
Chicken Salad Chick
03.2024 - 03.2025
Archivists Assistant
Willard Library
03.2024 - 03.2025
Day Shift Manager
Kaman’s Photography at King’s Island
06.2021 - 03.2023
B.A. - Archeology & Writing
UNIVERSITY OF EVANSVILLE
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