Madelyn Wiggins
Saginaw,MI
Summary
Loan Servicing Agent at Neighborhood Mortgage Solutions, adept in documentation review and excelling in client relationship building. Enhanced customer satisfaction through meticulous escrow management and interpersonal skills. Streamlined processes, achieving efficient regulatory compliance and data analysis, contributing to a significant improvement in loan application accuracy and customer service efficiency.
Overview
5
5
years of professional experience
Work History
Loan Servicing Agent
Neighborhood Mortgage Solutions
01.2021 - Current
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Paid Taxes, Home owners Insurance, and flood insurances
- Developed and maintained relationships with customers, lenders and other third parties.
Insurance Customer Service Representative
Preferred First Insurance
08.2019 - 01.2021
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Posted payments to accounts and maintained records.
Education
BBA - Business And Accounting
Saginaw Valley State University
Saginaw, MI05.2025
Skills
- Documentation Review
- Escrow management
- Microsoft Excel
- Interpersonal Skills
- Data Analysis
- Problem-Solving
- Multitasking
- Client Relationship Building
- Regulatory Compliance
Timeline
Loan Servicing Agent
Neighborhood Mortgage Solutions
01.2021 - Current
Insurance Customer Service Representative
Preferred First Insurance
08.2019 - 01.2021
BBA - Business And Accounting
Saginaw Valley State University
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