Madelyn Davis
Pullman,WA
Summary
Dedicated and customer-focused professional with a diverse background in roles as a Leasing Agent, Social Media Coordinator, Receptionist, and Call Center Representative. Proven ability to create meaningful connections with customers and team members alike. Known for exceptional interpersonal skills, strong problem-solving abilities, and a commitment to providing outstanding service. Seeking an opportunity to leverage sales experience, customer relations expertise and teamwork orientation to contribute effectively in a dynamic work environment.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Yugo Pullman Hills
10.2022 - Current
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Recruited new residents through website advertising and marketing.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
Receptionist
Seattle Sun Tan
02.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Call Center Representative
University Of Arizona
11.2021 - 01.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services.
- Processed debit and credit card and electronic check payments.
Shipping Clerk
Mailpost
03.2020 - 05.2021
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Spa Receptionist
Bel Viso Medical Spa
09.2018 - 03.2020
- Developed relationships with guests to meet client needs and encourage repeat service.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Updated customer records and maintained accurate client information.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Arts - Psychology
Washington State University
Pullman, WA05.2024
Skills
- Customer Service
- Product Promotion
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Appointment Confirmation
- Active Listening
- Microsoft Office
- Time Management
- Online Marketing and Advertising
- Social Content Planning
- Background Checks
- Application Processing
- Property Tours
- Fair Housing Policies
- Verbal and Written Communication
- Cleaning and Sanitizing
Timeline
Leasing Agent
Yugo Pullman Hills
10.2022 - Current
Receptionist
Seattle Sun Tan
02.2022 - 07.2022
Call Center Representative
University Of Arizona
11.2021 - 01.2022
Shipping Clerk
Mailpost
03.2020 - 05.2021
Spa Receptionist
Bel Viso Medical Spa
09.2018 - 03.2020
Bachelor of Arts - Psychology
Washington State University
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