Summary
Overview
Work History
Education
Skills
KNPE 300 Field Experience
Timeline
Generic

Madelyne Kersten

Janesville

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Milton KOA
Milton
04.2021 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.

Barista

Scooters Coffee Shop
Janesville
12.2023 - 03.2024
  • Collected payments and provided accurate change.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Maintained a clean and organized work environment, including cleaning coffee machines and countertops.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.

Education

Kinesiology

Northern Illinois University
Dekalb, IL

Kinesiology

University of Wisconsin, Whitewater
Whitewater, WI

Skills

  • Customer service
  • Problem resolution
  • Communication skills
  • Time management
  • Team collaboration
  • Adaptability

KNPE 300 Field Experience

Sycamore Park District, Sycamore, IL. 

  • Observed 15 hours over the course of 6 weeks, Spring 2025.
  • Shadowed activities in an All Sports and Drills Class.
  • Gained knowledge of set up/tear down and developed personal interactions.

Sycamore Park District, Sycamore, IL. 

  • Observed 15 hours over the course of 6 weeks, Spring 2025.
  • Participated in Homeschool Class Gym Time which consisted of a variety of games which include tag, sharks & minnows, and capture the flag.
  • Shadowed Homeschool class time where I observed the students make crafts and participate in show and tell.

Kishwaukee YMCA W/ Northern Rehab, Dekalb, IL. 

  • Attended one session for one hour over the course of 6 weeks, Spring 2025.
  • Gained knowledge on how to prevent shoulder pain from occurring and when to see a physical therapist.

Sycamore Park District, Sycamore, IL. 

  • Observed 15 hours over the course of 6 weeks, Spring 2025.
  • Shadowed participants in an All Fit Kids class.
  • Gained knowledge of skills/drills and event set up/tear down

Sycamore Park District, Sycamore, IL. 

  • Observed 15 hours over the course of 6 weeks, Spring 2025.
  • Participated in a Women on Weights class.
  • Gained knowledge on proper form when working out and the importance of stretching before and after a workout.

Timeline

Barista

Scooters Coffee Shop
12.2023 - 03.2024

Customer Service Representative

Milton KOA
04.2021 - Current

Kinesiology

Northern Illinois University

Kinesiology

University of Wisconsin, Whitewater

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