Madelynn Mackey
Portland
Summary
Adept at navigating complex situations and enhancing client satisfaction, I leveraged my expertise in problem-solving and Microsoft Excel at Paycom to enhance client experience and improve self efficiency. My background in customer service and tax processing, honed at companies like OneSource Virtual, underscores my ability to drive results and foster client relationships.
I’ve developed strong communication and critical thinking abilities in a customer-focused environment. I have learned to demonstrate adaptability and quick learning, making me capable of excelling in various settings.
Overview
2025
2025
years of professional experience
Work History
Service Specialist
Bob Moore Infiniti
- Inspected equipment to diagnose operational issues.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Evaluated systems according to predetermined checklist and noted issues.
- File Service paperwork efficiently and timely.
- Worked with customers to plan and schedule appointments.
- Answered service related questions regarding the customers vehicle.
Tax Processor
OneSource Virtual
07.2022 - Current
- Processed tax payments, set up new state tax codes and worked with clients to resolve issues.
- Efficiently managed multiple software platforms for accurate electronic filing of client taxes.
- Assisted clients with tax-related inquiries, providing clear explanations and guidance on complex issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed high dollar payments accurately and timely
- Offer colleagues assistance and guidance when needed
Tax Specialist
Paycom
05.2020 - 07.2022
- Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Reviewed financial statements for accuracy and integrity.
- Maintained thorough and current understanding of applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Maintained compliance by adhering to current tax laws and regulations.
Bartender
Empire Pizza & Pub
06.2017 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Accounting
University of Central Oklahoma
Edmond, OKEdmond Memorial High School
Edmond, OK2016
Skills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
- Live chat support
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Microsoft Excel
- Data entry
- Product knowledge
- Appointment scheduling
- Team development
- Microsoft outlook
Affiliations
Photographer and Writer for ElevenPDX
Timeline
Tax Processor
OneSource Virtual
07.2022 - Current
Tax Specialist
Paycom
05.2020 - 07.2022
Bartender
Empire Pizza & Pub
06.2017 - 07.2020
Service Specialist
Bob Moore Infiniti
Accounting
University of Central Oklahoma
Edmond Memorial High School
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