Summary
Work History
Education
Skills
Timeline
Quote
Work Availability
AssistantManager
Madena Warren

Madena Warren

Summerville ,SC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-leve clerical position. Ready to help team achieve company goals. Detail-oriented team player. Ability to handle multiple responsibiliies simultaneously.

Work History

Office/Lead Customer Service Representative

Food Lion Grocery
St. George, SC
08.2023 - 01.2024
  • Greeted customers, answered questions and provided information on products.
  • Provided guidance and support to customer service representatives.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Oversaw nightly operations of other customer service reps. team including assigning tasks, giving breaks, and counting the registers for the night.
  • Closing the store for the night, and counting the safe making sure everything added up.
  • Documented the numbers into the computer system.

Lead Customer Service Representative

Circle K
Moncks Corner
9 2021 - 6 2023
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.

Food Service Representative

Smashburger
Summerville, SC
9 2017 - 9 2021
  • Developed strong familiarity with product attributes and benefits to better communicate them to customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service area.
  • Quickly and efficiently took customer orders to food service lines to maintain service flow.
  • Developed and maintained positive relationships with customers to enhance service.
  • Worked the POS system handling cash and card transactions.

Education

G.E.D. -

Adult Learning Center
12 . 2013

Skills

  • Fast Learner
  • Empathetic
  • Customer Service
  • Accuracy
  • Attention to Detail
  • Credit card processing
  • Positive and Friendly
  • Time Management
  • Multitasking and Organization
  • Knowledge of POS System, handling large amounts of cash

Timeline

Office/Lead Customer Service Representative

Food Lion Grocery
08.2023 - 01.2024

Lead Customer Service Representative

Circle K
9 2021 - 6 2023

Food Service Representative

Smashburger
9 2017 - 9 2021

G.E.D. -

Adult Learning Center

Quote

"A dream doesnt become reality through magic; it takes sweat, determination, and hard work."

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Madena Warren