Clara Maggio
USPS
Ft Myers Beach,FL
2016
years of professional experience
Dedicated professional with a strong background in customer service and effective communication. Proven ability to enhance service quality and foster team cohesion, ensuring high customer satisfaction and operational efficiency.
Results-driven manager with over 25 years of experience in operations and team management. Skilled in multitasking, conflict resolution, and training development, contributing to improved employee engagement and customer satisfaction. Committed to driving operational excellence and fostering a positive work environment.
Work History
Bartender
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Engaged with customers to build rapport and provide personalized drink recommendations.
- Managed cash register and processed payments accurately for all transactions.
- Implemented inventory tracking systems to monitor stock levels of spirits and supplies.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cashier
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Managed cash register operations, including handling cash, credit cards, and refunds securely.
- Monitored inventory levels at checkout stations, alerting management of low stock items proactively.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
25 Years 4 Months- Oversaw daily operations to ensure timely and accurate mail delivery.
- Managed staff scheduling and resource allocation for optimal efficiency.
- Implemented process improvements to enhance service quality and operational flow.
- Developed training programs for new employees, fostering skill development and team cohesion.
- Led initiatives to improve customer satisfaction through enhanced service delivery practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Responsible alcohol service
Payment processing
Handling difficult customers
Cash register operation
Timeline
Manager
USPS
08.1990 - 12.2015Read More
Bartender
Suzi's Tiki Bar
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Cashier
Shipwreck
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Churchill Area High School
High School Diploma
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